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Through the use of core, transactional and relational specificity constructs, the paper studies how the emphasis of clients' who move business processes offshore, changes over time to represent complex relationships between investments in core, transaction and relationship-specific assets. The complex combination of these investments helps clients attain evolving objectives in offshoring alliances. Interpretive Structural Modelling (ISM) has been used to establish changing emphases of the specific elements in offshoring alliances. #

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PurposeThis study aims to investigate the impact of perceived value on customer intention to use the internet as a retailing platform and, more specifically, the impact that perceived value (comprising functional, social, emotional and epistemic values) has on Taiwanese customer intention to conduct the two distribution channel functions, i.e. information collection and order placement, through the internet.Design/methodology/approachA total of 295 usable survey responses were collected in the main commuter district of Taipei, Taiwan.FindingsThe findings indicate that both functional and epistemic values have a significant impact on information collection and order placement. Nevertheless, social value has an impact only on information collection, whereas emotional value has a significant impact only on order placement.Originality/valueThe aforementioned issue has rarely been researched but is essential to the development of a channel of distribution theory and is of immediate relevance to marketing practices. The paper pioneers the study of the impact of perceived value in this context work that empirically investigated such an issue.

PurposeThe purpose of this paper is to understand the themes and direction of supply chain mitigation and resilience research during the COVID-19 pandemic by conducting a systematic literature review (SLR) of supply chain mitigation literature since pandemic.Design/methodology/approachThis study uses the Web of Science (WoS) Database to analyze the contribution in supply chain mitigation literature by authors, themes in supply chain mitigation and the citing articles. An investigation based on bibliometric approach for the SLR represents the bibliographic data of over 530 publications between the years 2020–2021. Additionally, the article also develops graphical visualizations of the bibliographic data analyzed using the R-program Bibliometrix to ascertain the top sources, authors, keywords and conceptual themes.FindingsMost strategies in the existing literature focused on reactive approaches to supply chain disruption and current mitigation literature has not evolved in parallel to the changing macro environment leaving a wide gap in considering vaccines as a supply chain mitigation strategy. Hence, this study identifies the potential need to focus on building proactive supply chain mitigation strategies preferably by studying the role of vaccines in mitigating supply chains.Practical implicationsThis article helps the reader to understand the scientific research in terms of contributions in supply chain mitigation research since pandemic. Though, the time frame considered limits the connection the findings to previous work on supply chain disruptions and mitigation, it offers an understanding of the various mitigation themes evolved in light of mitigating the supply chain disruptions as one caused by the current pandemic. Further, this research helps us understand how businesses can help reduce the social consequences by preventing the disruptions and helping life normalize during this ongoing COVID-19 pandemic.Originality/valueThis is the first of its kind contribution offering a SLR of supply chain mitigation strategies during the COVID-19 pandemic identifying the focal themes in current literature and establishing the need for future venues of research studying the role of vaccines in supply chain mitigation strategies.