Purpose
Legacy organizations, particularly government departments, have always remained focused on technology acquisition at a low cost. However, they must balance their quest for better financial performance with a commitment to social obligations and inclusiveness. This study aims to analyze the issues faced by a public sector department, India Post, in its digitization process.
Design/methodology/approach
This study takes a case-based approach to analyze India Post’s digitization journey through the theoretical prism of the technology, organization and environment framework.
Findings
The organization’s ability to benefit from innovative technology is constrained by its outdated structure and business processes. The other constraints include the limited technological know-how within the organization and the lack of intricate organizational process knowledge of today’s vendors.
Practical implications
This study portends important implications for policymakers and provides a base for several inquiries for future research. This study attempted to identify the facilitators and inhibitors of digitization initiatives of a legacy government organization with extensive outreach in rural economy which policymakers can consider while rolling out digitization initiatives for public sector organizations.
Originality/value
There are very few studies available as published literature which examined the digitization journey of a legacy government organization in a developing economy. To the best of the authors’ knowledge, there was no published literature available on India Post’s digital transformation process.
This paper presents development of a simple, rapid, and precise analytical method for determination of sulfur dioxide in ambient air by a gas to solid-phase conversion method. Sulfur dioxide is determined in the form of sulfite (SO32) because the absorbing reagent, potassium tetrachloromercurate (TCM), used in this method absorbs sulfur dioxide from the atmosphere in the form of sulfite. Determination of submicrogram levels of sulfur dioxide was based on the selection of a quantitative analytical peak at 495 cm1 among the 3 observed vibrational peaks for the dichlorosulfitomercurate complex formed after reaction of sulfur dioxide with TCM and measurement of absorbance using diffuse reflectance Fourier transform infrared spectroscopy. The limits of detection and quantification of the method were found to be 0.09 and 0.4 g/g SO32, respectively. The precision in terms of standard deviation and relative standard deviation (RSD) at a level of 2 g SO32/0.1 g KBr for n = 10 was found to be 0.036 g SO32 and 1.8%, respectively. The RSD (n = 10) for determination of sulfur dioxide in ambient air was observed to be in the range of 2.74.2%. The method proposed is time saving and eliminates the slow and cumbersome steps of pH maintenance of the reaction mixture and color formation of the U.S. Environmental Protection Agency recommended West and Gaeke spectrophotometric method and other methods for quantitative determination of sulfur dioxide.
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