depends up on many factors such as: Quality of clinical services provided, availability of medicine, behavior of doctors and other health staff, cost of services, hospital infrastructure, physical comfort, emotional support, and respect for patient preferences [3,4]. Mismatch between patient expectation and the service received is related to decreased satisfaction [5,6]. Therefore, assessing patient perspectives gives them a voice, which can make public health services more responsive to people's needs and expectations [7,8]. customer satisfaction [1,2]. Patients' perceptions about health care systems seem to have been largely ignored by health care managers in developing countries. Patient satisfaction
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