Supply chain is one of the main pillars of manufacturing and industrial companies whose smartness can help business to be intelligent. To this end, the use of innovative technologies to make it smart is always a concern. The smart supply chain utilizes innovative tools to enhance quality, improve performance and facilitate the decision-making process. Internet of things (IoT) is one of the key components of the IT infrastructure for the development of smart supply chains that have high potential for creating sustainability in systems. Furthermore, IoT is one of the most important sources of big data generation. Big data and strategies for data analysis as a deep and powerful solution for optimizing decisions and increasing productivity are growing rapidly. For this reason, this paper attempts to examine informative supply chain development strategies by investigating the supply chain in FMCG industries as a special case and to provide a complete analytical framework for building a sustainable smart supply chain using IoT-based big data analytics. The proposed framework is based on the IoT implementation methodology, with emphasis on the use of input big data and expert reviews. Given the nature of the FMCG industry, this can lead to better production decisions.

Strategy is the main source of long-term growth for organizations, and if it is not successfully implemented, even if appropriate ones are adopted, the process is futile. The balanced scorecard which focuses on four aspects such as growth and learning, internal processes, customer, and financial is considered as a comprehensive framework for assessing performance and the progress of the strategy. Moreover, the data envelopment analysis is one of the best mathematical methods to compute the efficiency of organizations. The combination of these two techniques is a significant quantitative measurement with respect to the organization’s performance. However, in the real world, determinate and indeterminate information exists. Henceforth, the indeterminate issues are inescapable and must be considered in the performance evaluation. Neutrosophic number is a helpful tool for dealing with information that is indeterminate and incomplete. In this paper, we propose a new model of data envelopment analysis in the neutrosophic number environment. Furthermore, we attempt to combine the new model with the balanced scorecard to rank different decision-making units. Finally, the proposed method is illustrated by an empirical study involving 20 banking branches. The results show the effectiveness of the proposed method and indicate that the model has practical outcomes for decision-makers.

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