This research aimed to investigate the impact of e-service quality and customer value on customer satisfaction. This research was descriptive-associative in which researcher described not only the value of research variables but also the influence or relationship between independent variables and the dependent variable. A survey on e-marketplace of online fashion local brand in Indonesia was conducted. Using purposive sampling, the researcher distributed questionnaires to buyers or customers on the LocalBrand (LB) website, and 150 questionnaires were analyzed. Partial Least Square (PLS) was used as the statistic method for analyzing the research model. The results show that customer value has a significant influence on the customer satisfaction. However, e-service quality does not have a significant influence on customer satisfaction.

In nowadays business, online service in Internet Banking is a major concern for managing customer relationship but in the other side, there are several challenge should be face by bank when they implement this technology. By using technology acceptance model, this research was conducted through questionnaires that printed and handed directly to customer that using internet banking. From 100 respondents that fill in the questionnaires and after the data that gathered are done to analyses. From four variables that research, only perceive usefulness that give significant contribution to the intention customer to use internet banking, the rest of the variables like ease of use, risk and trust still not significant. Factor of ease of use become critical and also trust and risk for customer want to use this services, otherwise this service just only wasting time and financial. For future research this model can be expanded into private banking and with mix unit analyses.

The rapid increase in the number of fintech companies in Indonesia in the past three years has attracted the attention of many stakeholders, including the government, investors, conventional bank management, and even the general public. The phenomenon of the development of peer-topeer lending fintech companies in Indonesia is supported by the increasing demand of consumers. The research objective is to provide insight into the determinants of consumer interest in using fintech applications, using the technology acceptance model by added e-trust variables . The data analysis method used structural equation modeling with WarpPLS 6.0 software. Questionnaires were distributed to fintech consumers in Indonesia, with a total sample of 379 respondents. The results of this study indicate that the dimensions of e-trust contribute to determining the perceived usefulness, perceived ease of use, attitude to adopt peer-to-peer lending fintech services, and intention to use peer-to-peer lending applications.

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