PurposeWhile there is a growing pool of literature on the drivers of adoption of green supply chain management (GSCM) practices, the literature has not properly explored the role of green capabilities as drivers of GSCM adoption. This study aims to examine four green capabilities (green supplier development, green marketing, green manufacturing and packaging and environmental participation) as the drivers of GSCM adoption.Design/methodology/approachThe study develops and empirically tests a research model which explores the effect of green capabilities on GSCM adoption. A survey of 200 manufacturing and extractive firms operating in Ghana was conducted, with 94 usable responses obtained. The research model was analyzed by using partial least squares structural equation modeling.FindingsThe results revealed that green supplier development capabilities and environmental participation capabilities had positive and significant effects on GSCM adoption. Green marketing capabilities had a positive but weak effect on GSCM adoption. Green manufacturing and packaging capabilities, however, did not significantly impact GSCM adoption.Originality/valueTo the best of the researchers’ knowledge, this is the first study that empirically examines green capabilities as drivers of GSCM adoption.
The government had mainly provided health delivery in Ghana; this did not leave room for so much client (patient) specifications and demand. Recent times have however seen the emergence of some private entities delivering health care, bringing in some form of competition in the sector. The purpose of this study was to assess client satisfaction with service delivery in the health sector. The study specifically sought to determine the factors that are associated with satisfaction of the patients in the hospital, to find out patients' knowledge of the right to demand and expect service quality or satisfaction, to determine the impact of some service dimensions on patients' satisfaction and to identify the challenges that impact on satisfactory service delivery at the hospital. The population comprised both staff and patients of Agogo Presbyterian hospital. Through convenience sampling, 151 patients and 51 staff were sampled. Data was analyzed using basic descriptive statistics. Multiple regression analysis and correlation was also used to ascertain the effect of the independent variables (human relation of staff, communication from staff, staff performance, waiting time and physical evidence) and the dependent variable (patients' satisfaction). It was concluded that, patients were satisfied with the health service delivery at Agogo Presbyterian hospital. Factors that led to satisfaction were effective human relation from staff (doctors, pharmacists, nurses and other staff), effective communication and general performance of staff. It has therefore been suggested that the facility must take keen interest in them, so as to enhance the satisfaction of their patients.
Aims: Whilst adoption of supply chain management (SCM) practices has grown in recent decades, research into supply chain management practices of firms in the petroleum downstream remains very limited. This study examines the effect of SCM practices on operational performance for firms in the petroleum downstream.
Study Design: Survey.
Place and Duration of Study: The study was conducted in Ghana from January 2019 to February 2020.
Methodology: The study developed and tested a research model which proposed that Strategic Supplier Partnership, Customer Relationship, Supply Chain Information Management and Postponement significantly influenced Operational Performance of firms in the petroleum downstream. Data for the study was obtained from a survey of 150 firms operating in Ghana’s petroleum downstream.
Results: The findings of the study revealed that Strategic Supplier Partnership and Supply Chain Information Management had positive and significant impacts on Operational Performance, but Customer Relationship and Postponement did not.
Conclusion: Firms operating in the petroleum downstream should focus more on developing and managing strategic partnerships with their suppliers and managing their supply chain information.
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