The multiplicity of stakeholders in urban contexts can greatly increase the complexity of transportation systems. Since all stakeholders depend, to varying degrees, on the same data to get the information for their mobility, this work considers that an integrated information system, focused on their different needs, will significantly improve the efficiency of transportation systems. A stakeholder-focused system makes the provided information more relevant, while an integrated system fosters the sharing of the data that generates this information. To build such a system, a conceptual framework focused on stakeholders and their decision processes was developed. This new framework takes advantage of existing ones, such as the Zachman framework, the Enterprise Architecture Design, and the Multilevel Service Design. The proposed multidisciplinary approach, putting together information systems (IS) and service design concepts, has considerable potential in ensuring that the right information reaches each stakeholder at the right time.
This study explores attitudes towards urban air mobility (UAM) for e-commerce deliveries. UAM, which utilizes drones, has the potential to revolutionize transport services and logistics, leading to economic benefits and reductions in congestion and pollution. However, public acceptance is crucial for a successful implementation; thus, understanding the people’s perspective is key. Descriptive statistics were employed to evaluate survey results from three different European regions, followed by a cluster analysis to define potential user profiles. This study revealed slightly different perceptions towards UAM between the analyzed regions, but also a generally positive attitude. The most important expected identified benefits from UAM were a decrease in congestion and pollution in city centers. High-acceptance segments are gender-balanced and correspond mostly to active population and frequent online shoppers that perceive value in drone deliveries, especially related to an increased convenience and speed. They support public investment in UAM and are willing to pay more for these services and to have their home flown over. Opposite attitudes were expressed by low-acceptance segments, which are female-dominated and include mostly non-frequent online shoppers. The identified user profiles in this study can support the development of public policy and marketing strategies to increase acceptance and adoption.
Cities are complex and dynamic systems in which a network of actors interact, creating value through different activities. Cities can, therefore, be viewed as service ecosystems. Municipalities take advantage of digitalization to implement a service-dominant logic in urban and mobility planning and management, developing strategies with which citizens, local authorities, and other actors can create value together. While citizens are offered a better service experience, local authorities use citizens' input to improve decision-making processes. This research considers that designing an integrated service supported by an integrated information system can respond to current challenges in decision-making and information access for transport and mobility. Through a multidisciplinary methodological approach, this work proposes some guidelines to design an integrated information system to improve citizens' participation in urban planning and mobility services.
Recent developments in vehicle automation are leading a paradigm change in respect to mobility of goods and people. Pushed by environmental concerns, researchers and practitioners seek new and innovative solutions. Nevertheless, the challenge of sustainable transport does not end with the use of clean fuels, as faster, cheaper, and more efficient transport is still desired by operators. The concepts behind truck automation and truck platooning technologies present potential for operations management efficiency and cost reduction. On the other hand, as drivers are still the main piece on a safe and efficient transport system, their working conditions must be ensured. Therefore, a multidisciplinary perspective on truck platooning is required, comprising the view of all the stakeholders involved in the development of safe and easily adopted technologies. In the context of the project TRAIN, we have developed exploratory research towards understanding and mapping the requirements for deploying truck platooning technology. Through a qualitative research, based on focus groups, we have identified three main areas of requirements from logistics companies: (i) labor, (ii) safety and liability, and (iii) transport and logistics. The analysis also showed that these areas are related to three research domains: (i) human factors and human-machine interaction, (ii) operations research and management, and (iii) policy and regulation.
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