Market conditions have become increasingly dynamic and demanding, resulting in a challenging competitive environment. To adapt to this dynamic environment, supply chains have become increasingly reliant on collaboration, integration, flexibility, and trust between stakeholders. Therefore, the importance of new technological applications in supply chains has grown even more. To improve supply chain flow control, modern specialized applications must be implemented. Blockchain technology has established itself as a necessary component of today’s competitive environment. Companies should invest in blockchain technology to respond quickly to changing market conditions and demands in today’s dynamic business environment. In this regard, this study investigates the effect of blockchain technology utilization on supply chain transparency, supply chain flexibility, and trust in suppliers. For this purpose, first, data were collected from the first 1000 exporting firms declared in 2019 by the Turkey Exporters Assembly using a survey method. Secondly, factor analyses and regression analyses were performed with the dataset obtained from 84 companies. As a result of the analysis, it was determined that blockchain technology utilization increases transparency, flexibility, and trust in supply chains. According to these results, it is suggested that companies should invest in blockchain technology to make their supply chain more transparent, flexible, and secure. Moreover, blockchain plays a crucial role in building mutual trust with supply chain stakeholders. Finally, the research includes some considerations on the positive implications and potential of blockchain in collaboration and integration.

People have become more conscientious about the environment in recent years. Increasing environmental awareness drives customers to be more selective about environmentally friendly products and forces governments to adopt environmentally friendly policies. As a result, competition in the market becomes more challenging. Thus, companies cannot remain indifferent to adopting environmentally friendly strategies to be sustainable. In this regard, this study investigates the effect of green innovation on firm performance. We also examined whether the environmental uncertainty moderates the investigated effect. For this purpose, first, data were collected from the first 1000 exporting firms declared in 2019 by the Turkey Exporters Assembly using a survey method. Secondly, factor analyses and regression analyses were performed with the data set obtained from 136 companies. As a result of the analysis, it was determined that green innovation increases both environmental performance and economic performance. It also was found that green innovation positively affects firm performance, but environmental uncertainty reduces this effect. According to these results, it was offered that firms should increase their green innovation activities to achieve better outputs and seek ways to reduce environmental uncertainty to keep these outputs at the maximum level. Finally, the research includes some considerations on the positive implications and potential of green innovation in an open-innovation context.

The current age of artificial intelligence, along with the advent of robots, portends increased use of innovative technologies in the tourism industry, with higher levels of service innovation than in many other industries. In addition, factors such as an approaching worldwide pandemic have limited the amount of physical contact that people can have. So as a result, the use of service robots in service areas, such as tourism, has recently become controversial. In this study, accommodation customers’ perceptions of advantages and disadvantages about robots and the effect of the perceived value of their intention to use them were investigated. Within the scope of the research, data were collected from 1408 people living in various cities in Turkey through an online survey. The data were analyzed by structural equation modeling. As a result of the analyses, it was found that the perception of advantage and the perceived value affect the intention to use service robots positively and significantly. It has been determined that the perception of disadvantage affects the intention to use service robots negatively and significantly. The research results show that the accommodation companies should be innovative and rapidly transition to robotization, as in the manufacturing industry. Advanced technological innovation applications, such as service robots, will play an essential role in the revival of the tourism industry, especially during the global epidemic.

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Robots have started to be used in the service sector as well as in the manufacturing industry. The use of service robots in airport services, tourism, and hospital services also brings many advantages. Because of the COVID-19 pandemic, reducing physical contact and providing hygiene are essential benefits of service robots. For this purpose, the effect of COVID-19 fear on perceived trust in service robots and the intention to use them at airports was investigated in this study. For analysis, data were collected from 730 participants from 64 different countries, by questionnaire. The data were analyzed with the SPSS and AMOS package programs. As a result of the structural equation model analysis, it was determined that COVID-19 fear affects perceived trust in service robots and the intention to use them positively, and perceived trust also affects the intention to use service robots positively. In addition, as a result of the Process Macro analysis, it was found that perceived trust has a high mediating effect on the effect of COVID-19 fear on the intention to use. The research results show that people’s attitudes towards COVID-19 shape the perception of robot usage in air transport services.

Bu çalışmada imalat firmalarında firma inovasyon stratejisinin tedarikçi inovatifliği ve firma inovasyon performansı üzerindeki etkisi araştırılmıştır. Ayrıca firma inovasyon stratejisinin inovasyon performansı üzerindeki etkisinde tedarikçi inovatifliğinin aracılık rolü incelenmiştir. Bu amaçla Türkiye'nin ilk 1000 ihracatçı firmasından anket tekniği ile veri elde edilmiştir. 115 firmadan elde edilen veriler yapısal eşitlik modeli ve sobel testi ile analiz edilmiştir. Yapılan analizler sonucunda firma inovasyon stratejisinin inovasyon performansını ve tedarikçi inovatifliğini pozitif yönde anlamlı olarak etkilediği bulgusuna ulaşılmıştır. Aynı zamanda firma inovasyon stratejisinin inovasyon performansı üzerindeki etkisinde tedarikçi inovatifliğinin kısmi aracılık rolü bulunduğu tespit edilmiştir.

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Bu çalışmada havayolu hizmet kalitesinin algılanan değer, marka imajı ve müşteri memnuniyeti arasındaki ilişki araştırılmıştır. Bu amaçla Gaziantep ilinden havayolu hizmeti alan 746 kişiden anket ile veri toplanmıştır. Elde edilen veriler yapısal eşitlik modeli ile analiz edilmiştir. Analiz neticesinde havayolu hizmet kalitesinin müşteri memnuniyetini, marka imajını ve algılanan değeri pozitif yönde anlamlı olarak etkilediği bulgusuna ulaşılmıştır. Algılanan değer ve marka imajının da müşteri memnuniyetini pozitif yönde anlamlı olarak etkilediği tespit edilmiştir. Ayrıca havayolu hizmet kalitesi, müşteri memnuniyeti, marka imajı ve algılanan değerin kamu sektörü ve özel sektör arasında kamu sektörü lehine anlamlı farklılık gösterdiği sonucuna varılmıştır.