Purpose -This study aims to examine the current network of inter-relationships of stakeholders representing government, the community and the tourism and hospitality industry, and their perceptions of critical stakeholders in destination development. Design/methodology/approach -While the network analysis enabled examination of the interconnectedness of stakeholders, the stakeholder approach identified the critical stakeholders in destination development. These two approaches helped determine how the existing relationship structures of destination stakeholders might influence sustainable destination development. Findings -The destination marketing/management organizations (DMOs) and stakeholders with access to or possession of critical resources have the highest centrality in urban destinations. In all three clusters, local government and DMOs are perceived to hold the greatest legitimacy and power over others in destination development. It is also found that there is a lack of "bridges" between the three clusters of industry, government and the community.Research limitations/implications -The study demonstrates the use of a network analysis methodology as a potential tool for researchers and managers in examining destination stakeholder relationships. Practical implications -DMOs, hotels and attractions stakeholders have the most crucial roles in achieving inter-stakeholder collaboration for sustainable destination development, particularly because the many and diverse industry actors trust or depend on them. Originality/value -There are very few studies that have applied both network and stakeholder perspectives to destinations to examine the structure of inter-stakeholder relationships and the potential influence of this relational structure on sustainable destination development.
The purpose of the current study is first to investigate attitudinal loyalty as a mediator of the relationship between corporate social responsibility (CSR)-fit and cross-buying, before examining the interaction of CSR-fit, CSR support, and quality of life in predicting cross-buying through attitudinal loyalty. In total, 821 bank customers provided data for this study by filling online and in-person surveys. The results from data analysis reveal that customers' perceived CSR-fit relationship with cross-buying behavior is mediated by their attitudinal loyalty toward their bank.Moreover, the conditional process analysis indicated that while CSR support strengthened the relationship of CSR-fit and attitudinal loyalty, quality of life weakened this relationship. Specifically, in response to their banks' CSR-fit, respondents with high CSR support and perceived low quality of life were the most likely to be loyal and engage in cross-buying behaviors. The least, however, are those with low support and perceived high quality of life. This study enlightens our understanding of the intricate relationship between CSR-fit perceptions and loyalty attitudes and behaviors. It further proposes a complex model investigating the psychological contingencies of the relationship and its marketing implication in the financial sector.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.