Stakeholder perspectives on crisis management provide a useful descriptive framework to analyse crises and to develop crisis narratives. However, their 'actionability' for crisis management, i.e. the possibility to use stakeholder management models in operational crisis management processes, remains an under-investigated research question. This article, built on a qualitative case study of successful crisis management in a public transportation company, discusses the operational value of stakeholder frameworks for crisis management. We investigate the actions set up by the crisis cell to manage internal and external stakeholders during the crisis. The successful management of the crisis involved: (1) good stakeholder diagnostic capabilities to design an appropriate corporate positioning; (2) an ability to identify and coherently manage emerging and heterogeneous issues involving stakeSholders, i.e. actors that are concerned with multiple issues of the crisis; and (3) the capacity to set up a tightly coupled ad hoc organization, articulating both crisis cell members and various 'anchorage points', i.e. actors previously involved in the project. Finally, we discuss the implications and potential value of stakeholder perspectives for crisis management.

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International audienceThis article develops and demonstrates the utility of a framework for understanding professionals' reactions to strategic change in professional service firms as an interplay between a strategic intent, its manifestation in organizational roles and practices and its fit with existing professional identities. The application of the framework with three case studies shows that strategic changes may threaten different aspects of professional identities (self-enhancement, self-continuity and self-distinctiveness) which in turn tends to lead to different kinds of resistance from the professionals (exit, voice for opposition or voice for renegotiation). The article also links these different reactions to the locus of identification of professionals, which may be either 'local' or 'cosmopolitan'

Les restructurations sont devenues quasi permanentes dans de nombreuses grandes entreprises soumises à des mutations profondes. Ce phénomène renforce le besoin d’accompagnement des reclassements et des trajectoires professionnelles. Cet article cherche à mieux saisir la manière dont les individus soumis à des transitions professionnelles contraintes peuvent reconstruire une trajectoire professionnelle et à dégager des conditions permettant à des dispositifs d’accompagnement de faciliter cette reconstruction. Quatre études de cas de salariés à statut protégé sont tirées d’une expérimentation d’un dispositif d’accompagnement des parcours professionnels mis en œuvre dans une grande entreprise de services. Elles permettent de mettre en lumière la profondeur de la crise identitaire engendrée par le caractère contraint de la transition, en dépit de la sécurité de l’emploi. Un accompagnement pertinent doit contribuer à limiter les risques psychosociaux, tout en soutenant le processus de transition professionnelle. Les conditions d’efficacité d’un tel accompagnement sont précisées ici.