The Logistics Policy and Appraisal Office in NAVSEA 04 recognized the need for a new Level of Repair Analysis (LORA) process to contend with problems encountered by logistics analysts. Complex algorithms in the military standard which governs LORA (MIL‐STD‐1390C), and an unwieldy mainframe software model proved a constant irritant to both the analyst and NAVSEA 04. To alleviate this problem, NAVSEA 04 developed a new process, validated with pilot test cases, and published as the NAVSEA LORA Procedures Manual (TL081‐AB‐PRO‐010/ LORA). As analysts accepted the process, it became apparent that a custom software application tool was required to adequately implement this LORA process. Logistics analysis procedures are typically produced or refined in the form of specifications or guidance manuals. Users of these procedures and processes may also require software or automated tools to implement the process on complex projects. The LORA procedures manual was NAVSEA 04's initiative to streamline and promote a new LORA process. Port Hueneme Division, Naval Surface Warfare Center (PHD NSWC)—a user needing a LORA software tool—took the initiative to develop a software application of the LORA process to bridge the gap from policy procedures to user acceptance and application. PHD NSWC required an automated tool for a critical upcoming LORA and bridged the gap by applying Total Quality Management (TQM) methods to a software prototyping process. The custom software prototype development and application on the Fire Control System (FCS) MK 92 LORA was successful. NAVSEA encouraged continued software development and, later, approved the PHD NSWC LORA software for command‐wide use in conjunction with the NAVSEA LORA Procedures Manual. This paper provides the background for NAVSEA's LORA process and discusses the PHD NSWC success in bridging the gap between process and application for the user. The prototype development of the LORA software is described—explaining the benefits to user acceptance of the NAVSEA LORA procedures. The paper recommends further improvements and initiatives related to the LORA software, discussing the process in terms of continuous improvement for effective developments.
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