The influence of globalization with the support of information technology is a double-edged sword. on the one hand, we cannot deny the benefits and threats it brings on the other. Thus, these benefits are also called positive effects and threats are called negative effects. The positive influence that can be felt by Information Technology is an increase in speed, accuracy and convenience. It provides efficiency in various fields, especially in terms of time, energy and costs. For example, the manifestation of Information Technology that is easily seen around us is email where sending a letter only takes a short time. Information technology is also utilized in the field of economic activities such as E-banking, E-commerce, e-shopping and many more. Meanwhile, the negative impact that may arise as a result of information technology is pornography, while the economic aspect of globalization is the opening of free markets that allow foreign products to enter easily. The large number of foreign products and the addition of relatively cheaper prices can reduce the attractiveness of domestic products. This is a big challenge for SMEs in business competition. Financial fraud and embezzlement through electronic media are also rife so it is necessary to learn how to do business online. With this background, there is a need for guidance on how to deal with developments in information technology. As many as 93% of the responses from the community stated that they were very good and useful.
With the development of e-commerce, the sale and purchase transaction more and more. The scope of e-commerce is very wide because internet access is spread all over the region. The development of e-commerce users is affecting business in the delivery of goods. To know the goods have been processed for delivery or not the courier service delivery of goods provide trace and tracking system. In this study will examine how the accuracy of the quality of information on trace systems and tracking as a service system that provides convenience to users and customers in knowing where the goods we send or receive. The research variables as the direction of measurement are Interest (importance), Clarity (clarity), Relevance (relevance), usefulness (usefulness). Research method by means of descriptive research that is method used to analyze data by way of describing or describing data that have been collected. The samples taken are batam city people who have or are using the system trace and tracking courier services. The purpose of research to know how the quality of information displayed so as to provide information assessment for the community.
A company needs to consider determining the customers' potential before deciding to upgrade their bandwidth. It is important because, previously, determination was conducted randomly. Therefore, potential determination is necessary by grouping customers who have similar characteristics based on their data and attributes. This study employs data mining techniques using clustering method with K-means algorithm on broadband users' group of 263 FTTH. The determination was determined based on end centroid point in the grouping. The results were divided into 5 clusters consisting of 34 highly potential users (12.92%), 29 potential users (11.02%), 56 fairly potential users (21.3%), 54 less potential users (20.53%), and the remaining 90 not potential users (34.22%). The comparison of the validity of the Davies-Bouldin Index for the 5 (five) clusters is 0.538 for K-Means and 0.819 for K-Medois. This indicates that K-Means results better score. This method is useful for efficient bandwidth sharing.
<p><em>All information about e-tickets is stored digitally in the airline's computer systems. As proof of e-ticket expenses, customer will be given Itinerary Receipt which only applies as a tool to enter into the airport. The E-Ticket contains the same information that Paper Ticket provides, only E-Ticket data is contained in the airline's database system. While Paper Ticket data is on one or several sheets of paper and held by the consumer. The use of E-Ticket itself in Indonesia reaches 80%, mainly due to the increasing number of airlines offering cheap flights or promotions for domestic and international routes through their websites. With the ease of the system is required to test Quality Interaction Quality System E-Ticket with the aim to know the quality of service interaction system already offered. The level of quality interaction quality is measured by the reputation of the e-ticket website, the security of transactions, the security of the user's personal information, the space for personalization, the community, the ease of communication, the security of the flight procedure as promised. The method of analysis used in this research is descriptive. The result states that the level of interaction quality quality of the e-ticket system is well greened from several test factors.</em></p><p><em><strong>Keywords</strong></em><em>: </em><em>E-Ticketing, </em><em>Interaction Quality</em><em>.</em></p><p><em>Semua informasi mengenai e-ticket disimpan secara digital dalam sistem komputer milik perusahaan penerbangan. Sebagai bukti pengeluaran e-ticket, pelanggan akan diberikan Itinerary Receipt yang hanya berlaku sebagai alat untuk masuk kedalam bandara. E-Ticket memuat informasi yang sama dengan yang diberikan Paper Ticket, hanya saja data E-Ticket terdapat di dalam sistem database maskapai penerbangan. Sedangkan data-data Paper Ticket terdapat pada satu atau beberapa lembar kertas dan dipegang oleh konsumen. Penggunaan E-Ticket sendiri di Indonesia mencapai 80%, terutama karena semakin banyaknya maskapai yang menawarkan penerbangan dengan harga murah atau promosi untuk rute domestic maupun internasional melalui situs web mereka. Dengan kemudahan system tersebut maka diperlukan uji Mutu Interaction Quality System E-Ticket dengan tujuan untuk mengetahui mutu interaksi pelayanan sistem yang sudah ditawarkan. Tingkat mutu interaction quality diukur dari reputasi website e-ticket, keamanan untuk melakukan transaksi, keamanan tentang informasi pribadi pengguna, ruang untuk personalisasi, komunitas, kemudahan untuk berkomunikasi, keamanan prosedur penerbangan sebagaimana yang telah dijanjikan. Metode analisis yang digunakan dalam penelitian ini adalah </em>Uji interaksi atau sering disebut dengan <em>Moderated Regression Analysis</em> (MRA). <em>Hasil menyatakan bahwa tingkat mutu interaction quality sistem e-ticket baik ditijau dari beberapa faktor pengujian. Pengujian MRA menunjukan Variable independent yang digunakan berpengaruh sebesar 0,507 atau 50,7%.</em></p><p><strong><em>Kata Kunci:</em></strong><em> e-ticket, interaction quality.</em></p><p><em><br /></em></p>
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