Rumah Sakit Umum Daerah Buton Utara saat ini memfokuskan pemberian pelayanan kesehatan berkualitas yang diharapkan dapat memberikan kepuasan kepada masyarakat. Tujuan penelitian adalah untuk mengetahui kepuasan pasien Rawat Inap terhadap pelayanan RSUD Kabupaten Buton Utara. Jenis penelitian ini adalah penelitian survey deskriptif. Sampel menggunakan Simple Random Sampling dengan besaran sampel 45 Responden. Data primer diperoleh dari responden yang dikumpulkan oleh peneliti melalui pengisian kuesioner. Hasil penelitian menunjukan bahwa kecepatan mendapatkan pelayanan sudah baik karena ada sekitar 51,1% yang menyatakan telah mendapatkan pelayanan dengan cepat. Kecepatan mendapatkan layanan di semua aspek akan mendukung kepercayaan masyarakat dalam hal memilih pelayanan kesehatan untuk menangani masalah kesehatannya oleh karena itu kualitas layanan rumah sakit harus tetap ditingkatkan untuk menjaga mutu rumah sakit. Untuk sikap ramah dan sopan petugas di Rumah Sakit Umum daerah Buton Utara menunjukkan bahwa secara garis besar pasien atau responden menganggap bahwa petugas kesehatan sebagian besar bersikap ramah serta sopan santun terhadap pasien yang berkunjung ke Rumah sakit. Pelayanan yaang diberikan oleh rumah sakit yang berupa kemudahan, kecepatan, hubungan, kemampuan dan keramahtamahan yang ditujukan melalui sikap dan sifat dalam memberikan pelayanan untuk kepuasan konsumen.
Background: Public health center is the spearhead for improving the welfare of the community in the health sector. The health worker's skill needs to be optimized and can be seen from the results of their work, in the form of mastery of science and technology, as well as skills in implementing and providing health services. This is evident from the last three months' report on community visits, namely, in December 2016 the number of visits was 138 people, in January 2017 fell to 108 visits and in February 2017 dropped dramatically 93 visits. The purpose of this study was to determine the relationship of discipline, motivation, and training with the performance of health workers in the Abeli ??Community Health center. Methods: This type of research is quantitative with a cross-sectional study design. The population in this study was 42 people with a total sampling technique with a total sample of 42 people. The analytical method uses the Chi-Square statistical test and the Phi coefficient (?). Results: Based on the results of the study, there is a strong relationship between discipline and the performance of health workers with a value of X2 Calculation = 17,835 and a phi-efficiency test (?) = 0.651. There is a strong relationship between motivation and the performance of health workers with a value of X2 Calculation = 16,481 and the tested coefficient phi (?) = 0.626. There is a moderate correlation between training and health worker performance with X2 Calculation value = 10.299 and the phi coefficient test (?) = 0.495. Conclusion: For the health, institutions are suggested to increase the health worker's knowledge by increasing towards more discipline, high motivation, and more training in order. Eventually, the quality of human resources and health organizational performance will increase.
Background: I Implementation of a reference information system will not work well when its implementation is not in accordance with the policy or guidelines. One of the problems in implementing the referral system is the health information system, in this case the referral guidelines and referral templates. Methods: This research uses qualitative method and it conducted the Kendari City Inpatient Primary health care form April 2020 to August 2020. The informants in the study were the Kendari branch of the health insurance officers, consisting of the Head of the Inpatient Community Health Center, the doctors of Inpatient Primary health care, the Head of Primary Benefit Guarantee and 4 referral patients in the Inpatient Primary health care. Data analysis of interview data used a NVIVO QSR application 12. Results: There is a conceptual linkage between the Reference Guidelines, Referral Procedures, and Reference Patterns with the concept of implementing the referral system Conclusion: There is a conceptual linkage between the Reference Guidelines, Referral Procedures, and Reference Patterns with the concept of implementing the referral system.
Background: The referral rate in Southeast Sulawesi in the first-level health facilities was still high, which reached 17% in 2016. Ideally, the maximum referral rate in the first-level facilities should be no more 5%. Objective: This study aims to evaluate the implementation of the first-level referral system in terms of availability of health personnel, facilities and medicines, and understanding of health officers on the referral system at the Community Health Center of Abeli.Methods: In-depth interviews were conducted with a total of 5 health facility managers. All the materials were analyzed using a qualitative thematic analysis approach.Results: Three themes emerged from data; namely human resources (Lack of responsibility of midwives, Lack of communication between staffs, Lack of the number of physician, Understanding of health personnel regarding referral system), availability of facilities, and availability of drugs.Conclusion: Availability of human resources, facilities and drugs is unreliable. Effort should be made to ensure the quality of service provided. This should imply, amongst other things, that human resources, drugs and facilities are adequately available and accessible.
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