Hábitos domiciliares incorretos no manejo da água de consumo humano podem afetar a saúde de seus usuários. Entrevistas realizadas com quatro grupos de dez moradores no município de Vitória (ES) alertam para esse risco. Para a análise dos depoimentos, foi aplicada metodologia qualitativa, empregando-se a estratégia do Discurso do Sujeito Coletivo. Os discursos apontam para a falta de conhecimento dos usuários acerca da manutenção correta do reservatório e filtro domiciliares de água, para a desconfiança da qualidade da água recebida do sistema público e a falta de um canal de comunicação efetivo entre a população, o serviço de saneamento e as instituições de saúde pública locais. A pesquisa mostra a necessidade de se reverem as formas de comunicação com a população atualmente adotadas por essas instituições.
The objective of this paper is to identify and analyse the perception of groups of dwellers of Vitó ria, Espírito Santo, Brazil, regarding their relationship with the water and sanitation service and aspects of water handling. Participants living in four distinct urban districts of the capital city were interviewed in their own houses and the Discourse of the Collective Subject approach was employed to order the data so obtained. The testimonies revealed the health risk to which individuals were exposed by virtue of: (i) inadequate knowledge concerning the water supply offered, (ii) lack of stimulus to exert their citizens' rights and obligations in relation to the water provided for their consumption and (iii) poor channels of communication between the community, the water and sanitation service and the local public health authority. The study concluded that there is a need to rethink the forms of information provided to the population that are presently adopted by these institutions.
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