Research into workplace bullying has continued to grow and mature since emerging from Scandinavian investigations into school bullying in the late 1970s. Research communities now exist well beyond Scandinavia, including Europe, the UK, Australia, Asia and the USA. While the terms ‘harassment’ and ‘mobbing’ are often used to describe bullying behaviour, ‘workplace bullying’ tends to be the most consistently used term throughout the research community. In the past two decades especially, researchers have made considerable advances in developing conceptual clarity, frameworks and theoretical explanations that help explain and address this very complex, but often oversimplified and misunderstood, phenomenon. Indeed, as a phenomenon, workplace bullying is now better understood with reasonably consistent research findings in relation to its prevalence; its negative effects on targets, bystanders and organizational effectiveness; and some of its likely antecedents. However, as highlighted in this review, many challenges remain, particularly in relation to its theoretical foundations and efficacy of prevention and management strategies. Drawing on Affective Events Theory, this review advances understanding through the development of a new conceptual model and analysis of its interrelated components, which explain the dynamic and complex nature of workplace bullying and emphasize current and future debates. Gaps in the literature and future research directions are discussed, including the vexing problem of developing an agreed definition of workplace bullying among the research community, the emergence of cyberbullying, the importance of bystanders in addressing the phenomenon and the use of both formal and informal approaches to prevention and intervention.

Work‐place bullying is primarily conceptualized in the literature from an individual or interpersonal perspective with a focus on the victim. The impact of the broader organizational context on bullying has also been considered to a lesser extent. Only a small amount of research exists, however, regarding the group‐level processes that impact on the incidence and maintenance of bullying behaviour. We adopt a group level perspective to theoretically discuss and explain the processes involved in the occurrence and maintenance of work‐place bullying behaviours. Using Social Identity Theory (Tajfel & Turner, 1986) and Social Rules Theory (Argyle, Henderson, & Furnham, 1985), two conceptual frameworks are presented that consider work‐place bullying at the intra‐group and inter‐group levels. Several propositions are put forward regarding the likelihood of bullying in work groups. Suggested directions for empirical research are addressed and practical implications are also discussed.

Workplace bullying is a phenomenon that is attracting increasing interest from researchers throughout the Western world. To date, most of the research into workplace bullying has focused on managers and colleagues as the perpetrators of bullying in the workplace. By contrast, little is known about ‘upwards bullying’, where managers are the targets. We argue that in order to more fully understand workplace bullying as a whole, the phenomenon of upwards bullying requires research attention. In the present study, upwards bullying was explored in interviews conducted with 24 managers from public and private organizations, with the data coded and arranged thematically. Results indicate that potential contributing factors towards upwards bullying include the current work environment, change within organizations and power issues. We recommend that organizations identify the occurrence and processes of upwards bullying as important steps in developing comprehensive workplace bullying policies.

Recently much has been done to increase our understanding of workplace bullying including its causes, consequences, and prevalence. Although identification of possible interventions has advanced the field, systematic evidence on the efficacy and effectiveness of specific interventions is lacking. At the same time, organizations are under increasing pressure to prevent and manage workplace bullying more effectively. The aim of this study is to develop and refine a taxonomy of workplace bullying intervention types. Although it does not assess the evidence base of interventions per se, the taxonomy is designed to support the development of research into the future and guide organizations in their decision making when implementing interventions. Using a two-round Delphi process, the expertise of international academics and practitioners ( n = 51 and n = 39) was sought to refine the taxonomy, which classified interventions in terms of mode, focus, agent, specificity, and timecourse. Eleven core intervention types were endorsed as appropriate inclusions in the taxonomy of workplace bullying intervention types. A further six, including mediation, failed to reach consensus among the expert panel. The resulting taxonomy forms a framework to guide workplace bullying intervention efficacy and effectiveness research from a common understanding of the definition, scope, and properties of interventions. Once this occurs, the taxonomy can be used by organizations to audit their existing programs, prioritize new interventions, and consider alternate options. Intervention types that did not reach consensus highlight areas of particular research need, which, when undertaken will add to an evidence base and will be included in future versions of the taxonomy.

Workplace bullying is a phenomenon that is attracting increasing interest from researchers throughout the Western world. To date, most of the research into workplace bullying has focused on managers and colleagues as the perpetrators of bullying in the workplace. By contrast, little is known about ‘upwards bullying’, where managers are the targets. We argue that in order to more fully understand workplace bullying as a whole, the phenomenon of upwards bullying requires research attention. In the present study, upwards bullying was explored in interviews conducted with 24 managers from public and private organizations, with the data coded and arranged thematically. Results indicate that potential contributing factors towards upwards bullying include the current work environment, change within organizations and power issues. We recommend that organizations identify the occurrence and processes of upwards bullying as important steps in developing comprehensive workplace bullying policies.