Background: Improving urban governance is an imperative for India, with its accelerated rate of urbanization, distrust of government, and inadequate public involvement in policy development and decision-making. Deliberative democracy initiatives in other parts of the world, and similar experiences in rural India have demonstrated their effectiveness at resolving complex issues with decisions that are acceptable to constituents, and are seen to be in the public good. Results: Learnings are drawn from two cases of action research in Pune, India about achieving inclusion and deliberation in public engagement efforts, and their influence on public decision-making. The stratified and complex socioeconomic and political context in India, power imbalances, inadequacy of decentralized governance structures, and information for civic decision-making makes public engagement challenging. From this experience, we inductively developed a potential framework for good governance, of deliberative democracy initiatives (induced participation), inclusive civil society (organic and invented) participation, overseen by an independent third party. It is contended that such a framework can enable city governments, in India and elsewhere, to resolve complex urban sustainability challenges with more implementable decisions. Conclusions: Based on what was learnt from the Pune case studies, this article suggests that a combination of leaders willing to pioneer good governance, capable third-party facilitators, and strong organic participation groups working together through the structured approaches of deliberative democracy can effectively integrate the public into civic decision-making. However, to implement deliberative democracy in urban areas in India, the framework proposed will require advocacy at multiple levels. It will be critical to find 'champions' within political, administrative and civil society willing to pioneer deliberative democracy initiatives, to build professional capacity to conduct high quality deliberation, and to ensure the outcomes of such processes are influential. Good governance will rely on an ecosystem supporting such democratic renewal.

Resolving urban challenges or ‘wicked problems’ is a dilemma for most governments, especially in developing countries, and India is a case in point. Collaborative, dialogue-based approaches have been posited as critical to addressing wicked problems. This would require a reform of Indian cities’ governance systems to enable citizens to be embedded in decision-making about complex issues. This article contends that while India’s traditional forms of civic participation can provide a strong foundation for reform, new forms of representative deliberative, influential public participation, that is, deliberative democracy, will be important. Traditional organic and induced participation examples in India are overviewed in terms of their strengths and gaps. Two deliberative democracy case studies in Pune, India, are described, and their potential for reform is assessed. Traditional, together with innovative, induced and organic participation in governance, will be needed to overcome significant pitfalls in governance if Indian cities are to become more capable of addressing urban sustainability challenges.

Public participation in governance is regarded as a key element in enhancing urban sustainability. While there is a wealth of participation efforts in Indian cities, there are inadequate processes for regular, inclusive, egalitarian, informed and well-structured democratic participation that provide a real say to citizens in public decision-making. ‘Deliberative democracy’ has emerged as one way to improve effective public participation in decision-making, though it is mostly prevalent in developed countries. An action research initiative was implemented over several years in Pune, India. It used mixed methods to introduce and assess the applicability to the Indian urban context of high-quality public deliberations. This article presents a case study of a deliberative democracy initiative, framing the transformative public involvement needed to address sustainability problems. It also shows how the integration of the mixed methods approach in the action research to design and facilitate deliberative participation processes, helped to broaden and deepen understanding, and enhanced the transformative capacity of the research design.

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India faces extensive challenges of rapid urbanization and deficits in human well-being and environmental sustainability. Democratic governance is expected to strengthen public policies and efforts towards sustainability. This article presents a study in Pune, India, which aimed at exploring perceptions about public participation in urban governance and the potential of high-quality public deliberation to meet deficits. The research reveals disaffection of the public with government decision-making and government-led participation. Further, it shows that people are interested in participating in community life and seek to be partners in civic decision-making, but find themselves unable to do so. The study illustrates that high-quality public deliberations facilitated by an independent third party can provide a satisfactory space of participation, learning, and developing balanced outcomes. Citizens expressed readiness for partnership, third-party facilitation, and support from civic advocacy groups. Challenges with regard to government commitment to deliberative democracy will need to be overcome for a purposeful shift from conventional weak to empowered participation of ordinary citizens in civic decision-making. We anticipate that while institutionalization of high-quality public deliberations may take time, civil society-led public deliberations may help raise community expectations and demand for induced deliberative democracy.