Organ’s organizational citizenship behavior (OCB) model implies that aggregate citizenship behaviors improve organizational effectiveness. This study investigated relationships between OCBs and organizational effectiveness indicators in limited-menu restaurants. Citizenship behaviors were associated with lower food cost percentages, increased revenue to full-time equivalent, perceived company quality, operating efficiency, customer satisfaction, and fewer customer complaints. Developing a work environment that promotes OCB performance may enhance a manager’s personal productivity and success as well as the organization’s effectiveness.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.