The technological revolution has undoubtedly brought about many changes in the modern workplace. Although it has allowed work to be carried out faster and more efficiently, many employees are not comfortable with its implementation since it involves change and uncertainty. As a result, users experience technological stress (techno-stress), which may have negative consequences on work places like commercial banks. This paper aims at investigating the effects of techno-stress on employees in the banking sector. A survey methodology that involves self-administered questionnaires to solicit data from 400 banking staff of commercial banks was employed. The employees revealed that ICTs create mental pressure, sense of anxiety and pessimism, as they have to keep up with the fast advancing pace of the new ICTs. Our study reveals that techno-stress has a negative impact on employee performance. It is recommended that the management of commercial banks, and IT professionals provide a better environment, alternative power supply and adequate training programs.
Ghana has a large and complex higher learning educational system, with an increasing enrolment each year. Given the global significance of the Sustainable Development Goals, this study aims to assess the roles of Ghanaian university libraries in achieving Sustainable Development Goal 4. The study applied a qualitative research approach to examine the strategies deployed by libraries in Ghana and the purposive sampling technique was used to select interviewees. The findings indicate that university libraries in Ghana are at the forefront of providing information and library services to support capacity building. These libraries have ensured inclusiveness to quality education by providing equitable library services, information access, and unbiased information services to all clients without discrimination. The study identified poor public perceptions of these libraries, inadequate funding, and emerging technologies as challenges facing libraries in Ghana. It was revealed that the areas in which information and library services have contributed to Sustainable Development Goal 4 in Ghana are (1) teaching and learning, (2) cooperation and collaboration among stakeholders, (3) promoting sustainable information practices among stakeholders, and (4) information in specific (specialised) contexts. The study concludes that university libraries in Ghana have created an enabling environment, making them increasingly relevant to national and global development. Strategies deployed by these libraries towards Sustainable Development Goal 4 include creating awareness, conducting cutting-edge research, sustaining lifelong learning and quality education, and providing high quality teaching and learning.
University rankings have altered the landscape of higher education around the world, and it is expected to continue to affect higher education institutions (HEI). The objective of this book chapter was to explore the implications of global university ranking systems on higher education in Ghana. Three ranking systems; times higher education (THE) world university rankings, webometrics ranking, and quacqarelli-symonds (QS) rankings in which the University of Ghana features were reviewed. Further, this book chapter discusses the impact that ranking systems have on higher education and its stakeholders. The study established that collaboration between the faculty and libraries is critical to ensuring higher scores by the ranking systems. This book chapter concludes that HEI in Ghana need to reposition libraries to better support universities in enhancing the visibility and ranking of the university globally. Finally, the authors have provided specific local solutions to be adopted by stakeholders in HEI.
This study represents a framework that digital libraries can leverage to increase usage and visibility. The adopted qualitative research aims to examine a digital engagement strategy for the libraries in the University of Ghana (UG). Data is collected from participants (digital librarians) who are key stakeholders of digital library service provision in the University of Ghana Library System (UGLS). The chapter reveals that digital library services included rare collections, e-journal, e-databases, e-books, microfilms, e-theses, e-newspapers, and e-past questions. Additionally, the research revealed that the digital library service patronage could be enhanced through outreach programmes, open access, exhibitions, social media, and conferences. Digital librarians recommend that to optimize digital library services, literacy programmes/instructions, social media platforms, IT equipment, software, and website must be deployed. In conclusion, a DES helps UGLS foster new relationships, connect with new audiences, and establish new or improved brand identity.
To continue to remain the backbone in research-intensive universities and centre for educational excellence, academic libraries must have the capacity to renew library competences to respond rapidly and promptly towards the new global health crisis, and effectively adapt, integrate, and reconfigure the internal and external organizational repertoire to match the needs of users. During COVID-19 pandemic, academic libraries need to be innovative and operate more virtual than traditional. The dynamic capability framework assists library managers and policymakers in recognizing aspects of enhancement capacity that require improvement. In conclusion, the dynamic capability framework is an optimal decision-making alternative for library management and academic libraries in the context of isolation, quarantine, and physical distance during the COVID-19 era.
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