Assessing educational outcomes has been an ongoing activity for higher education over the past several years. This concern is important for business educators as well. Regardless of any problems institutions have experienced, there is definitely a need to continue for many reasons: e.g., mandates by state legislatures, accreditation bodies and others, and its potential as an input into strategic planning. Thus far, assessment activities have consisted of a proliferation of methodologies ranging from student portfolio analysis to standardized testing. This paper specifically examines the use of importance-performance analysis for an evaluation of the business core curriculum, as well as some differences among major areas of study, at two distinct points in time.
This article describes the successful application of the five‐step focusing process productivity improvement technique to an administrative function. A component of the theory of constraints, this productivity improvement method has usually been applied in manufacturing settings. The process allows management to identify the critical operations that determine the overall output from both the physical system and the administrative support system. Once identified, bottlenecks are systematically removed, thereby improving the performance of the entire system.
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