The objective of this research is to develop a robust water supply risk management and response plan for Somerset Hospital that reflects the institution's specific requirements, and to prepare general guidelines for the Western Cape Government Health Department in order to assist in developing risk management and response plans for all of its health care facilities. This will enable the Western Cape Government Health Department to be resilient in withstanding gradual systemic shocks and major crises in the supply of water to hospitals. The methodology is based on ISO 31000:2009, but it extends the approach using historical evaluations and a business impact analysis. Through the research it has become evident that one public sector in South Africa still lacks proper risk management planning, and that, on the whole, there is a global void in research into water resilience, especially that focusing on health care facilities. OPSOMMINGDie doel van hierdie navorsing is om 'n robuuste watervoorsiening risikobestuur en reaksieplan vir Somerset Hospitaal te ontwikkel wat die instelling se spesifieke behoeftes aanspreek. Die navorsing gee ook algemene riglyne om die Wes-Kaap se Departement van Gesondheid te adviseer met die ontwikkeling van planne vir gesondheidsorginstellings. Dit sal die Wes-Kaap se Departement van Gesondheid in staat stel om geleidelike sistemiese skokke en die vernaamste krisisse ten opsigte van water voorsiening aan hospitale te weerstaan. Die metodiek is gebaseer op ISO31000:2009, en brei die benadering uit met historiese evaluasie en besigheid impakanalise. Die navorsing toon dat die publieke sektor in Suid-Afrika tekort skiet in risikobestuurbeplanning en 'n internasionale gaping bestaan in navorsing oor waterweerbaarheid met die fokus op gesondheidsorgfasiliteite.
Purpose This paper aims to establish a systematically constructed defence offset technology transfer (TT) process description and to identify the process pain points and critical success factors from the supplier perspective. Design/methodology/approach A novel integrated case study and Straussian grounded theory approach under the interpretative assumptions and purposive sampling in a global defence industry organisation are presented. Findings The TT is approached from the process modelling point of view, and a detailed operations description covering the end-to-end TT process across a defence industrial participation project is presented. The findings suggest that local recipient’s management, financial resources and planning, supply chain management and local production planning are the main factors of an efficient process. Research limitations/implications This is a single case study, only reflecting the supplier view. Future research could explore the other dimensions of the process to confirm the identified factors playing a role over time. Originality/value To date, the body of TT research has focused on the factors influencing the technology absorption and the identification of meta mechanisms between the supplier and recipient organisations in a context of a multinational corporation and as an intra-firm activity, providing little insight to the actual practical operational level TT process. This study seeks to fill this gap by advancing a more profound understanding of the process activities and the main factors through which the local recipient organisation can best influence the project’s success and manage the inter-organisational TT operations more effectively in a highly technologically complex operational environment.
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