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The proliferation of text-based applications in the Mobiles for Development (M4D) domain tends to privilege the conventional wisdom that texting is a ubiquitous skill among mobile phone users. This view obscures many real and present barriers to using SMS and mobile features, most critically where low literate and/or oral language-dependent communities cannot rely on text as a viable communications system. This paper investigates mobile "utility gaps"-the spaces between high rates of mobile phone ownership and low use of productive features on mobile phones. These gaps preclude the adoption of many text-based development initiatives, which in turn affects the potential impact of such initiatives. Working with low-literate Berber-Muslim women in a predominantly oral-language community in rural southwest Morocco, we have found that an overall lack of functional literacy and numeracy is a major contributor to a mobile utility gap in that community. Non-standard mobile phone interfaces, a complex language environment with both Arabic and Berber dialects and multiple alphabets and gender-specific cultural norms also present significant impediments to using mobile phones as a development strategy in the Berber communities studied. Furthermore, we explore the paradox of social networks where a reliance on others to assist with phone use is often coupled with surveillance and a loss of privacy. These results are potentially relevant to projects involving other indigenous communities in North Africa.

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This paper describes the rationale, design and implementation of a system for increasing the status women in developing communities. AIR (Advancement through Interactive Radio) gives female community radio listeners a voice with which to respond to programming and to create programming content. We first describe the cost of excluding women from Information and Communication Technologies (ICT) for development, and explore how community radio represents an opportunity for inclusion. We draw upon feasibility studies and site visits in Southeast Kenya to support the introduction of a mechanism that enables women to "talk back" to the community radio station. Using the principles of Participatory Action Research (PAR), we argue that women will be more likely to benefit from technology-mediated opportunities for development if they themselves produce information that contributes to their advancement, rather than simply consuming information provided by others. Finally, we describe the design and implementation of simple communications device that supports this model for use in communities that are, and will remain for some time, off the electrical and cellular grid. This hand-held device enables women to record voice feedback and news for community radio. This feedback is then routed asynchronously back to the radio station through a probabilistic, delay-tolerant network, where the feedback can inform subsequent broadcasts and facilitate additional discussion. We conclude with a technical summary of the AIR prototype.

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Paper-based systems for monitoring maternal labor have been shown to reduce life-threatening complications in low-resource environments; however, significant barriers exist to the use of these tools in developing countries. This paper presents the PartoPen -a digital pen system that enhances a common labormonitoring form known as the partograph. The PartoPen system provides real-time data feedback and reinforces birth attendant training, while retaining the paper-andpen interface currently used by most healthcare workers. In this paper, the results from a preliminary user evaluation of the system in a Kenyan hospital are described. The qualitative results collected in this study indicate that the PartoPen system is easy to use, and addresses many of the current barriers facing effective partograph use in developing countries.

This paper examines forty articles published in the journal Information Technologies & International Development between 2003 and in an effort to identify commonalities among projects that failed to meet some or all of their development objectives. We considered whether the selected papers articulated clear development objectives, and whether baseline data was used to inform project design. We then considered two factors associated with how development objectives are implemented: the development perspective (top-down vs. bottom-up), and the project focus (the technology vs. the community). Our goal was not to find fault with our colleagues or their work, rather to advance the debate about the effectiveness of ICTD initiatives at a particularly important point in the history of the discipline. We conclude that top-down, technology-centric, goal-diffuse approaches to ICTD contribute to unsatisfactory development results. Careful consideration of development objectives, perspective and focus is essential in all phases of an ICTD project, from design to deployment. Honest and comprehensive reporting of failure (and success) helps ICTD researchers and practitioners focus on best practices in meeting critical development needs.

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