With the rise of Cloud Computing, many predicted a paradigmatic change of IT-based business processes. However, extant research is primarily focusing on technical aspects, such as security and scalability, hence the assumed paradigm shift has not been explored in more detail yet. Focusing on Software as a Service (SaaS) as underlying Cloud model, we conducted an extensive literature review to derive a conceptual model presenting the influence of flexible, SaaS-based business processes on operational agility. Moreover, these processes were classified into three categories; Enterprise Resource Planning Services, Work Support Services, and Decision Support Services. In addition, we conducted ten in-depth interviews with Cloud experts to reflect on potentially missing categories and to substantiate the categories derived from extant literature. The theoretical and empirical parts of our paper reveal that SaaS-enabled processes have a positive influence on operational agility of enterprises which provides first preliminary evidence for the predicted paradigm shift.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
hi@scite.ai
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
Copyright © 2024 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.