The immersion of the flipped classroom teaching model in blended and online language learning is indispensable. The purpose of this study was to propose improvement in critical thinking in reading through the flipped classroom teaching model of EFL (English as a Foreign Language) learners in higher education. A quasi-experimental design was used to improve reading skills based on the framework of critical thinking for critical reading with a paired t-test of pre-test and post-test. The participants were 37 second-semester students in the English for Academic Purposes class. The results show that the flipped classroom teaching model enhanced students’ critical thinking for critical reading in the aspects of accuracy, clarity, precision, depth, relevance, and logic from the mean score of the pre-tests (12.4865) to the post-tests (18.3243). Students had a positive perception of the implementation of this model in terms of self-directed learning. This study implies that critical thinking for critical reading skills needs supportive teaching and learning environment that can allow students to have self-study prior to the class so that online learning can be effective to synergize the application of flipped classrooms with critical thinking skills in reading.

Assisted technology has become one of the primary needs for inclusive education, especially for language learning. Language learning mediated by technology can provide affordances to EFL learners with low English language skills. Therefore, an assisted technology with content-language integrated learning was developed with the ADDIE approach to producing meaningful and motivational language learning with a dual focus, namely content and language. The materials presented in the assisted technology were developed stick to the Line-of-Sight by the Branch model (2009), which covers needs, goals, strategies, and assessment. The technology and material development result were named assisted technology-enhanced language learning (ATELL) and created with a marker-based augmented reality application. The AR application is an assisted technology for reading comprehension skills that guide the students in critical thinking for critical reading activities. The findings of the study show that students who read with the AR application performed better than those who read with the traditional method. The students also reported that they have a positive perception of the integration of the AR application for language learning for several attributes such as technology interactivity, compatibility, learning ambience, and cognitive condition.

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Proses pembelajaran tidak terlepas dari peran serta bahan ajar sebagai media. Oleh karena itu, bahan ajar memiliki peran penting untuk mencapai kompetensi yang harus dicapai dalam kegiatan pembelajaran. Mahasiswa semester dua Prodi Manajemen Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Pontianak, mengambil mata kuliah Business English sebagai English for Specific Purposes dimana mereka diharapkan mampu memiliki kompetensi Bahasa Inggris transaksional dibidang ekonomi. Untuk mencapai kompetensi ini, dibutuhkan bahan ajar yang relevan, adaptif dan otentik sehingga mahasiswa dapat memiliki kompetensi Bahasa Inggris yang baik. Pengembangan bahan ajar mata kuliah Business English ini dinilai sangat penting karena Bahasa Inggris merupakan Bahasa yang digunakan dalam komunikasi internasional. Oleh karena itu, penelitian ini telah mengembangkan bahan ajar berbasiskan pendekatan multimodality dan authentic materials. Pengembangkan bahan ajar ini dikembangkan berdasarkan analisis kebutuhan mahasiswa, karakteristik, dan kemampuannya. Diharapkan dengan ketersediaan bahan ajar mata kuliah Business English, mahasiswa dapat meningkatkan kompetensi Bahasa Inggrisnya yang berguna bagi dunia kerja masa depan.

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ABSTRAKPenelitian ini merupakan kajian optimalisasi pelayanan puskesmas dalam peningkatan layanan meliputi: pengukuran kebutuhan, keinginan, harapan  dan persepsi masyarakat selaku pengguna jasa. Metode yang digunakan dalam penelitian ini yaitu metode deskriptif analisis kualitas dengan pendekatan IKM dan model SERVQUAL (Service Quality), analisis kualitatif menggunakan Diagram Kartesius serta terakhir  analisis optimalisasi dengan pendekatan medan kekuatan (Force Field Analysis). Hasil analisis menunjukkan bahwa nilai indeks sebesar 2,65 yang dikonversikan dengan nilai dasar adalah 65,10 secara keseluruhan  kinerja unit pelayanan Puskesmas adalah baik.  Dari atribut pelayanan, ada 10 atribut pelayanan termasuk kategori Baik (B), dan 3 unsur pelayanan yang termasuk kategori Kurang Baik (C). Dari 3 unsur pelayanan yang termasuk ketegori Kurang Baik (C), indeks terendah adalah atribut kecepatan pelayanan (P7). Optimalisasi pelayanan dituangkan dalam matrik dengan skala prioritas melengkapi fasilitas dan ketersediaan obat-obatan yang penting, rasio tenaga  kesehatan, pengembangan sistem pelayanan, dan supporting budget serta melibatkan unsur atau  instansi yang terkait.Kata Kunci: indeks kepuasan masyarakat, pelayanan, puskesmas, kebutuhan, keinginan, harapan, persepsi ABSTRACTThis study reviews the optimization of Community Health Care services in improving public health service that includes the measurement of needs, wants, hopes, and perception of service users. The method of research uses three stages nameky; descriptive method of quality analysis and SERVQUAL model, Cartesian Diagram, and optimization analysis with Force Field Analysis. The findings suggested that score of indexes of community satisfaction of the overall performance of Community Health Care is good with mean score 65,10. Out of the attributes of services, there were 10 attributes of services classified as good, and 3 attributes of services classified as poor. The lowest index of the attributes of services was speed of service The optimization of services is imprinted into matrix with priority scale to complete the facility, the availability of essential medicine, and the ratio of health workers, the development of service system, supporting budget and participation from relevant agencies.Keywords: indexes of community satisfaction, service, community health care, needs, wants, hopes, expectations

Designing teaching materials for General English at higher education has become a foundation of language teaching practices. The students at tertiary level should delineate the needs of the English language skill in the 21st century. This study aimed to conduct need analysis to create a model of teaching materials that can accommodate university students to improve English proficiency skill. This study focused on the realm of designing teaching materials based on authentic materials in the area of reading skill supplemented with listening skill. The initial need analysis investigated students' needs of reading text, the needs of multimodal texts, the problems in reading and listening skill. The study also invigoratedthe level of critical thinking for critical reading, and the perspectives of lecturer in General English class. A sample of 230 students at Management Program was selected to participate as the sample represented the nature of the homogenous language skill. The results of the study revealed that students prefer to get exposure on authentic materials with multimodal images. They need to read materials that can catalyze critical thinking skill in critical reading. Also, listening materials can serveas an additional material to enrich the reading materials on the basis of sources of authentic materials