No-show is a thorny issue within the social scope. It not only affects the sustainability of service system operation but also causes heavy irretrievable losses. To maintain and develop the sustainability of service, this paper adopts bibliometric technology to reflect the current status and future prospects about no-show research. And we strive to explore and summarize appointment scheduling methods for no-show problems. The bibliometric analysis was carried out from various aspects including research areas, countries/regions, institutions, journals, authors and author keywords based on papers harvested from Web of Science Core Collection database. The total 1197 papers show that the United States is in a leading position in this field, followed by England and Canada. University of London is the most productive institution with the highest total citations and H-Index. BMC Health Services Research ranks first as the most productive journal, followed by European Journal of Operational Research and Production and Operations Management. Through the analysis of hot articles, we can conclude that how to reduce the impact of no-shows on the sustainability of service systems has become the main research direction. In addition to appointment scheduling, other effective methods are also mentioned. Further study on these methods will be a major research direction in the future.
With the rapid development of the social economy, consumer demand is evolving towards diversification. To satisfy market demand, enterprises tend to improve competitiveness by providing differentiated products. How to price differentiated products becomes a hot topic. Traditionally, customers' preferences are assumed to be independent and identically distributed. With a known distribution, companies can easily make pricing decisions for differentiated products. However, such an assumption may be invalid in practice, especially for rapidly updating products. In this paper, a dynamic pricing policy for differentiated products with incomplete information is developed. An adaptive multi‐armed bandit algorithm based on reinforcement learning is proposed to balance exploration and exploitation. Numerical examples show that the frequency of price adjustment affects the total profit significantly. Specifically, the more chances to adjust the price, the higher the total profit. Furthermore, experiments show that the dynamic pricing policy proposed in this paper outperforms other algorithms, such as Softmax and UCB1.
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