This study explores the factors influencing the acceptance of online waqf, generally termed as Islamic e-donations in Malaysia. The technology acceptance model (TAM) was used as a baseline theory. Questionnaire survey was conducted. The data of the survey were analyzed using Partial Least Square (PLS) approach. Results indicate that perceived usefulness, perceived ease of use, perceived religiosity and amount of information are instrumental in influencing one's decision to perform online waqf. Importantly, the results of this study will extend current knowledge on technology acceptance, and online waqf particularly. The results propagate valuable insights for Islamic banking institutions to introduce online waqf in the future where the factors analyzed could be used as a guideline for better planning and implementation of online waqf. Limitations and future researches are provided.

The focal point of this paper is to: (a) present the pilot profiles of ICT-based SMEs operating in Sabah and Labuan; (b) identify the descriptive component of the technology or business focus of these ICT-based SMEs; and (c)

Emotional labor, the process of regulating both feelings and expressions for organizational goals, is commonplace in the hospitality industry. Past research has constantly provided empirical evidence that emotional labor can have positive consequences on organizational success but negative impact on employees’ well-being.Within the context of the Malaysian hotel industry, this paper discusses the concept and consequences of emotional labor and how important it is for organizations toacknowledge their workers’ emotional contribution to the organizational performance. Some suggestions in terms of human resources (HR) practices to assist hotel employees provide quality service while dealing more effectively with the strain associated with the performance of emotional labor are also offered.

The purpose of this paper is to examine the factors that affecting Malaysian bank customers acceptance of banking channels namely branch banking, ATM banking, telephone banking and Internet banking. Considering this objective in mind, the current study tends to develop a model, a theoretical framework that explains the factors affecting banking channels adoption from a Malaysian point of view. The model was tested with a survey sample (n = 241). Results suggest that convenience factors are the most influentialdrivers in branch channel adoption, assurance factors are the most influential drivers in ATM adoption, informativeness factors are the most influential drivers in telephone banking adoption while assurance factors are the essential factors in impacting Internet banking adoption. This study indeed suffers from two main limitations that lead for a potential future research in this field of knowledge. Worth to mention, the first limitationis on its limited number of measures applied in this study. The second limitation is based on the fact that it ignored mobile banking as a banking channel. Nevertheless, this study adds the very limited study available in this topic in Malaysia. On the other hand, it provides benefits to bank managers since this study offers an insight on the factors affecting Malaysia bank customers to utilize of different types of banking channels.