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Objective Randomized controlled trials document the safety and efficacy of reduced frequency prenatal visit schedules and virtual visits, but real-world data are lacking. Our institution created a prenatal care delivery model incorporating these alternative approaches to continue safely providing prenatal care during the COVID-19 pandemic. Our objective was to evaluate institutional-level adoption and patient and provider experiences with the COVID-19 prenatal care model. Study Design We conducted a single-site evaluation of a COVID-19 prenatal care model incorporating a reduced frequency visit schedule and virtual visits deployed at a suburban academic institution on March 20, 2020. We used Electronic Health Record data to evaluate institution-level model adoption, defined as changes in overall visit frequency and proportion of virtual visits in the three months before and after implementation. To evaluate the patient and provider experience with the COVID-19 model, we conducted an online survey of all pregnant patients (>20 weeks gestation) and providers in May 2020. Three domains of care experience were evaluated: 1) access, 2) quality and safety, and 3) satisfaction. Quantitative data were analyzed with basic descriptive statistics. Free-text responses coded by the three survey domains elucidated drivers of positive and negative care experiences. Results Following COVID-19 model adoption, average weekly prenatal visit volume fell by 16.1%, from 898 to 761 weekly visits, the average weekly proportion of prenatal visits conducted virtually increased from 10.8% (97/898) to 43.3% (330/761), and the average visit no-show rate remained stable (4.3% pre-implementation; 4.2%, post-implementation). Of those eligible, 74.8% (77/103) of providers and 15.0% (253/1690) of patients participated in the surveys. Patient respondents were largely white (180/253, 71.1%) and privately insured (199/253, 78.7%), reflecting the study site population. Rates of chronic conditions and pregnancy complications also differed from national prevalence. Provider respondents were predominantly white (44/66, 66.7%) and female (50/66, 75.8%). Most patients and almost all providers reported that virtual visits improved access to care (patients: 68.8%, 174/253; providers: 74/77, 96.1%). Over half of respondents (patients: 124/253, 53.3%; providers: 41/77, 62.1%) believed virtual visits were safe. Nearly all believed home blood pressure cuffs were important for virtual visits (patients: 213/231, 92.2%; providers: 63/66, 95.5%). Most reported satisfaction with the COVID-19 model (patients: 196/253, 77.5%; providers: 64/77, 83.1%). In free-text responses, drivers of positive care experiences were similar for patients and providers, and included perceived improved access to care through decreased barriers (e.g. transportation, childcare); perceived high quality of virtual visits for low-risk patients and increased ...

OBJECTIVE: To describe patients' preferences for prenatal and postpartum care delivery. METHODS: We conducted a cross-sectional survey of postpartum patients admitted for childbirth and recovery at an academic institution. We assessed patient preferences for prenatal and postpartum care delivery, including visit number, between-visit contact (eg, phone and electronic medical record portal communication), acceptability of remote monitoring (eg, weight, blood pressure, fetal heart tones), and alternative care models (eg, telemedicine and home visits). We compared preferences for prenatal care visit number to current American College of Obstetricians and Gynecologists' recommendations (12–14 prenatal visits). RESULTS: Of the 332 women eligible for the study, 300 (90%) completed the survey. Women desired a median number of 10 prenatal visits (interquartile range 9–12), with most desiring fewer visits than currently recommended (fewer than 12: 63% [n=189]; 12–14: 22% [n=65]; more than 14: 15% [n=46]). Women who had private insurance or were white were more likely to prefer fewer prenatal visits. The majority of patients desired contact with their care team between visits (84%). Most patients reported comfort with home monitoring skills, including measuring weight (91%), blood pressure (82%), and fetal heart tones (68%). Patients reported that they would be most likely to use individual care models (94%), followed by pregnancy medical homes (72%) and home visits (69%). The majority of patients desired at least two postpartum visits (91%), with the first visit within 3 weeks after discharge (81%). CONCLUSION: Current prenatal and postpartum care delivery does not match patients' preferences for visit number or between-visit contact, and patients are open to alternative models of prenatal care, including remote monitoring. Future prenatal care redesign will need to consider diverse patients' preferences and flexible models of care that are tailored to work with patients in the context of their lives and communities.