Cooperatives function to build and develop the potential economic capacity of members to improve economic and social welfare. Cooperatives are established aiming to realize the welfare of members in particular and the community at large and participate in building the national economic order in order to create an advanced, just and prosperous society based on Pancasila and the 1945 Constitution. Cooperatives organize several types of businesses such as savings and loans, all-round shops there and general trade. In running the business, the cooperative conducts bookkeeping to find out the profit / loss of the cooperative and the amount of the remaining business results that are fair and comparable to the amount of business services of each member. In the bookkeeping process there were often several problems such as, not well recorded every small and routine transaction, there were miscalculation caused by human error, the slow process of calculating the remaining business results which caused delays in making the report. To overcome this, it is necessary to design a bookkeeping information system model in the form of use case diagrams as a design model and class diagram as a database model and system application as a form of implementation, so that it isable to create a bookkeeping information system for monitoring cooperative transactions in supporting the calculation of the remaining results business effectively, efficiently, quickly and accurately.
Achieving overall customer satisfaction is not easy because today's customers are increasingly educated and aware of their rights. In addition, each customer has a different level of satisfaction even though they need the same product. The process of fulfilling customer satisfaction does not only require quality products or services but also requires efforts that can increase the level of customer satisfaction. By identifying and measuring member satisfaction, several strategies can be determined to be decided next. Strategy is the steps that must be taken by a company to achieve its goals. This research was conducted at BMT Sunan Drajat Center with the aim of knowing the strategy and analyzing the supporting and inhibiting factors at BMT Sunan Drajat to increase customer satisfaction with wadi'ah contracts. BMT Sunan Drajat's strategy in increasing customer satisfaction with wadiah contracts is the absence of admin fees, the implementation of a ball pick-up system, the presence of SMS masking as a customer notification regarding transactions carried out by procuring bonuses or rewards for active customers with a mobile banking application to make it easier for customers to make transactions. The supporting and inhibiting factors experienced by BMT Sunan Drajat in an effort to increase customers with Wadi'ah contracts include the supporting factors, namely the Sunan Drajat Brand, which is of great interest to the public, strategic places that are easily accessible to customers. While the inhibiting factor is the number of customers who have become customers of BMT which existed before BMT Sunan Drajat.
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