Purpose-Telecommuting continues to be a topic of interest for practitioners and researchers alike. There are significant numbers of employees currently involved in telecommuting around the globe. Organizational implications, global workforce implications and the scarcity of scholarly publications make this research topic one that warrants our further investigation. The purpose of this paper is to explore the literature to identify the substantive work, examine the state of this phenomenon as of to date, particularly the failure and success factors, provide valuable insight to the practitioners and research directions to researchers Design/methodology/approach-An extensive literature review was conducted in an effort to identify the significant, substantive work to date. We reviewed two major business data bases and limit our review to refereed journals because of the rigorous review process that these articles go through before publication. Findings-A schema was identified to help categorize topics found in the literature. A framework model is proposed to further explore the relationships between the motivating factors for telecommuting and the resulting outcomes from telecommuting programs. Practical implications-The literature review and the model should be useful information for both practitioners and researchers in a variety of disciplines including management, communication, and information technology. Originality/value-Few published papers have attempted to thoroughly review the telecommuting literature. Many of the articles concentrate solely on the individuals who telework. This review, looks at many facets of the telecommuting phenomenon like the workers, their managers, the organization as well as the technological and environmental issues.

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Telework as an optional work arrangement has gained significant popularity over the last few decades in organizations of all kinds. Private businesses and public agencies have found telework to be valuable for increasing work capacity while many employees regard telework as an attractive benefit when it is available. Telework provides greater schedule flexibility for employees, an alternative that maintains productivity during weather emergencies, and provides the opportunity for better work-life balance for employees. This paper describes an assessment of attitudes about telework in a federal agency. The impact of telework on agency mission and employee attitudes about related aspects of telework are assessed. The assessment is conducted through an online questionnaire administered to the entire workforce at one specific federal agency location. Issues addressed include teleworker accountability, teamwork, independent work and telework as an employee benefit. Overall, the results indicate mainly positive attitudes about telework, the agency mission and the work environment throughout the agency.

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