assure their customers of a certain level of quality. These are the providers that hit the mother lode.The companies that got there first made a little money on the easy-to-find nuggets and bet the farm on being the first to offer a new type of service or technology. Many spent their life savings getting there, and did not have anything left to buy a pick and a mule. As a result, their days in the "gold mines" were numbered. As the competition grew, service providers needed quality tools to be better than the rest. In the telecommunications gold rush, service providers needed to consistently deliver the latest competitive services. As others flooded the market, it was very difficult to make money offering the latest services with little or no room to increase prices. To stay competitive, they had to drive the costs out of their business. Service providers must deliver a N Service Assurance for Converged Networks
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