This conference report relates a librarian's, a publisher's, and a vendor's experiences with compromised user accounts and describes what can be done to minimize the incidence of abusive downloading of e-resource licensed content. Richard Guajardo, Head of Resource Discovery Systems at the University of Houston, discusses how phishing attempts can lead to compromised user accounts, and how the library determined that the activity was not conducted by university affiliates. Peter Katz, Vice President, Customer Lifecycle Solutions Support at Elsevier, provides background information on how the issue of compromised user accounts is an international problem and how it continues to spread. Don Hamparian, Senior Product Manager Identity Management at OCLC, discusses what can be done to manage the issue, and how libraries can participate in developing future solutions. Readers will leave with a variety of potential solutions for detecting and preventing similar activity at their libraries.
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