This study was conducted to determine the significant influence of service quality on customer satisfaction among beauty salons in a certain municipality of Davao del Norte, Philippines.A quantitative non-experimental descriptive-correlational design was employed in the study utilizing a convenient sampling technique among respondents distributed from six beauty salons each with a quota of 50 customers to rate for year 2019. Mean was used to measure the level of service quality and customer satisfaction while linear regression analysis was used in determining what domain of service quality significantly influence customer satisfaction among beauty salons. As a result, service quality was in high level which while customer satisfaction was in moderate level. It was also found out that there is a low positive significant relationship between service quality and customer satisfaction among beauty salons and that 9.06% of the customer satisfaction can be attributed to service quality. Further, only tangibles domain significantly influences customer satisfaction while the rest did not. Thus, service quality is recommended to be enhanced to achieve a high level of customer satisfaction.
The purpose of this quantitative non-experimental descriptive-comparative research was to generate a Teacher Training Program for Mathematics Teachers based on an Input-Output (IO) Model addressing the needs competence of Mathematics teachers in a certain Division of DepEd Region XI.Online survey on the Needs Analysis utilizing google form was conducted considering complete enumeration and in the analysis of data mean, t-test, and ANOVA were used. The results showed of all seven dimensions, two are in high level competence which are planning instruction and managing instruction; while the other five are in very high level which are: improving personal competence, specifying objectives for instruction, diagnosing and evaluating learning, delivering instruction, and administering instructional facilities and equipment. Further, it was found out that there was no significant difference on the competence of Mathematics teachers when analyzed by length of service, position, educational attainment, and age. The Teacher Training Program proposed is a two-week self-management learning program utilizing the Planning and Managing Instruction Effectively: A Self-Regulated Module formulated by the researcher.
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