This study was triggered by the Teachers Sercice Commission (TSC) coming up with teachers performance appraisal strategies to appraise teachers and administrators in its employment, but the program has not fully realized the objective of evaluating teachers performance and initiate professional development.  There has been a stiff resistance from teachers on the use of appraisal tool terming it as forced appraisal. The study, therefore, sought to establish whether there is a relationship between appraisal and reward/compensation, examine how setting of standards and targets influences teachers perfomance, determine how measuring and monitoring teachers work on regular basis affect their performance and find out the effect of quality of work on performance of teachers in public secondary schools in Kiambu County. The target population was 3,479 teachers in 277 public secondary schools in Kiambu County. The study was conducted in 22 secondary schools in 11 sub counties comprising TSC teachers and administrators with a population of 686.  58 teachers and 22 head teachers, totaling to 80 representing 12% were selected from the accessible population of 686 teachers using systematic random sampling. The study established that standards/targets, measuring and monitoring performance managing quality of work and reward/pay affects teacher performance positively and significantly. The study concludes that setting standards and target allows schools and the teaching staff to better measure their progress helping to keep them motivated and accountable. Measuring and monitoring teacher performance ensures that information is gathered so that judgments can be made and questions answered accordingly. Performance appraisal strategies are critical to satisfying the performance of teacher and retaining their future loyalty and teachers are satisfied with the extrinsic rewards provided from the organization like: pay, bonuses, allowances. The study recommends that for the management of schools to achieve goal alignment in the teaching staff, they must first clearly communicate their school’s strategic objectives across the entire school. The school should have a way of monitoring their teacher which must be developed in a systematic monitoring and evaluation of the class and the work of teachers. On managing the quality of work, the study recommends that schools match tasks to Skills, communicate effectively, keep goals clear & focused, give incentives, train and develop their teachers and the study recommends that the school management should take interest in the professional growth to increase the performance level of the teachers. This is an open-access article published and distributed under the terms and conditions of the Creative Commons Attribution 4.0 International License of United States unless otherwise stated. Access, citation and distribution of this article is allowed with full recognition of the authors and the source.

ERP technology has been embraced as an enterprise-wide package to integrate all necessary business functions into a single system with a shared database. It enhances decision making in business process and systemically harmonizes the activities of sales and marketing, manufacturing processes, operational management, product and service logistics, product purchasing, financial management, product development, and management of human resources. The study examined organizational attributes influencing implementation of enterprise resource planning in a medical research institute in Kenya. The study sought to explore the influence of top management support, implementation team, user support and resource availability on ERP implementation at KEMRI-Wellcome Trust research programme. The study used descriptive survey as research design. The target population was employees of KEMRI Wellcome Trust and Technobrain Kenya, the consulting firm. Data collection methods used were questionnaires. A preliminary study was carried out to test the rationality and reliability of the questionnaire. Considering the study was be descriptive in nature, data was analysed using descriptive statistics like frequencies and tables. Linear regression model was also used to validate if the relationship between the independent variables and the dependent variable is statistically important. The regression indicated that ERP implementation (the dependent variable) was highly influenced by top managements support, implementation team, user support and resource availability (the independent variable). Conclusively, the findings suggested that user support, resource availability, and top management had a central role in implementing effective ERP plans.   This is an open-access article published and distributed under the terms and conditions of the Creative Commons Attribution 4.0 International License of United States unless otherwise stated. Access, citation and distribution of this article is allowed with full recognition of the authors and the source.

Purpose: The study sought to assess the effect of firm orientation on the performance of hotels in Nairobi, Kenya.Methodology: The study adopted a descriptive research design. The target population of the study was 232 consisting of 174 employees in three cadres of staff and 58 hotel owners from the 58 hotels in Nairobi region that are registered with Kenya Association of Hotel Keepers. Since this number was small and easily manageable, the study adopted a census. The study used primary data collected through the administration of questionnaires. Statistical Package for Social Sciences (SPSS) was used to aid the processing and analysis of the data collected. Multiple linear regressions were conducted. The statistics that generated included descriptive statistics and inferential statistics.Results: The study findings revealed that market structure in terms of industry competition and market power, organizational structure, strategic orientation and market orientation had a positive effect on the performance of hotels in this county.Unique contribution to theory, practice and policy: The study recommended that sufficient regulation and supervision within the hotel industry was needed to ensure healthy competition among the businesses especially due to the competitive nature of the industry. Hotel businesses had to develop positioning strategies such as quality customer service, physical attractiveness, and range of product offerings, unique product features, and safety and security systems, information technologies which would enable them to perform and survive the stiff competition within the industry. The study also recommended that a blend of organization structure that allowed greater organization of the functions of the hotels and ensured efficient and easier way of corporation and coordination among different stakeholders should be adopted. Since strategic orientation comprised of all the other firm orientations and was one of the most important tools in a firm, the study recommended that it was crucial for the hotels to set aside resources that would support the implementation of various strategies to deal with every challenge in the businesses. The study further recommended that it was necessary for the hotels to advance their competitor orientation by keeping up with and constantly monitoring the strategies employed by their competitors.

Introduction: The contemporary business environment in which organizations operate is increasingly becoming uncertain and unpredictable, and it has been established that little is known of the implementation of strategic planning practices among not-for-profit organizations in developing countries, despite increased inability to meet estimated project timelines, quality and budget allocation. Purpose: This study aimed to examine how strategic management practices influence health NGOs' performance in Nairobi City, Kenya. Methodology: The study was grounded on theories that include: Ansoff's strategic success theory and stakeholder theory. The study was grounded on positivism research philosophy with a descriptive research design guiding the research. The study targeted the senior managers of the 98 health NGOs operating in Nairobi County. Stratified random sampling was used in the selection of the desired respondents.  The sample participants for the research were 131 employees from health NGOs. The study relied on frequencies, means and standard deviation in presenting descriptive results. The inferential statistics used were correlation analysis, regression analysis and analysis of variance. Findings: The study results showed a positive and significant correlation between strategic planning, strategy evaluation and monitoring, and health non-governmental organizations' performance. The study concluded that strategy formulation as well as strategy evaluation and monitoring have a positive relationship with the performance of health NGOs. Recommendations: The study recommends that NGOs improve their strategic management practices by strengthening their collaborations with stakeholders, reviewing threats and opportunities and involving employees in strategic planning and implementation. The study recommends for further research work be conducted to review the influence of internal organization environment on NGOs' performance in Kenya.

The competition dimensions have changed following the adopting of various internet banking services that came about as a result of technological innovations such as the introduction of Automated Teller Machines (ATMs), phone banking Personal computer banking which were some of the first innovations of electronic finance. The main objective of this study was to establish the impact of mobile banking services on the financial performance of commercial banks in Kenya. The specific objectives guiding this study included to assess the influence of short message service (SMS) banking on the financial performance of commercial banks in Kenya, to establish the effect of person to person payments on the financial performance of commercial banks in Kenya, to determine the effect of bill payments on the financial performance of commercial banks in Kenya and to find out the effect of airtime top up service on the financial performance of commercial banks in Kenya. The research design that the study adopted was a descriptive research design employing quantitative research strategies. In this study the target population under investigation was all the 40 commercial banks in Kenya. Since in the current study the target population was 80 participants from all the 40 commercial banks in Kenya a census inquiry method was the best method used. Primary data for this study was collected through the use of a questionnaire that was given senior managers from all the departments of these organizations. Both quantitative and qualitative data was generated in this study. Qualitative data was analysed using content analysis whereby content of responses was looked at and responses were grouped together in relation to common patterns or themes for coherent categorization. Descriptive statistics included measures of central tendency and dispersion thus standard deviation and mean and use of absolute and relative percentage frequencies. Presentation of quantitative data was in form of graphs and tables and explanation given in prose. The study findings show that short message service had an above average positive correlation with financial performance of commercial banks and was statistically significant. Person to person had an average correlation with financial performance of commercial banks and was statistically significant. Bill payments had a strong positive correlation with financial performance of commercial banks and was statistically significant. Airtime top up service had an strong positive correlation with financial performance of commercial banks  and was statistically significant. The study concludes that short message service banking has become and important part of banking, more and more people prefer to receive banking alerts through short message service which has not only improved service delivery but has had a positive impact on financial performance. Commercial banks have experiences large revenues from different activities with the banking system core among them the bill payments activities. The study recommends that it is important for commercial banks to focus more on short message service banking to lower operational costs thereby improving financial performance. Commercial banks need to consider using person to person payments to improve on their performance, they need to enhance their bill payments to get more clients paying bills using their systems so as to improve on their financial performance and that it is important for commercial banks to put more effort on airtime top up service so as to improve on their financial performance.