HRD professionals can be considered to be knowledgeable about knowledge management practices in their own offices. Effectiveness of knowledge management practices of three HRD offices were studied, using a combination of structured questionnaires plus interviews with four HRD professionals per office. Three categories of knowledge management activities were considered, by the members of these organisations, to be effective: activities that expand the individual or collective experiential horizon; activities that are meant to consolidate knowledge; informal and formal communication about work issues. Conditions that facilitate or inhibit these activities are identified. Organisations wishing to improve their knowledge productivity are confronted with some fundamental choices: innovation versus routine, office versus officer, and knowledge sharing versus knowledge shielding.

A B S T R A C TThis study is focused on how peer feedback in SPOCs (Small Private Online Courses) can effectively lead to deep learning. Promoting deep learning in online courses, such as SPOCs, is often a challenge. We aimed for deep learning by reinforcement of 'feedback dialogue' as scalable intervention.Students provided peer feedback as a dialogue, both individually and as a group. They were instructed to rate each other's feedback, which was aimed at deep learning. Data from questionnaires from 41 students of a master epidemiology course were used to measure for each feedback assignment to what extent deep learning was perceived. The feedback received by students who scored extremely high or low on the questionnaire was analyzed in order to find out which features of the feedback led to deep learning. In addition, students were interviewed to retrieve information about the underlying mechanisms.The results support the view that peer feedback instruction and peer feedback rating lead to peer feedback dialogues that, in turn, promote deep learning in SPOCs. The value of peer feedback appears to predominantly result from the dialogue it triggers, rather than the feedback itself. Especially helpful for students is the constant attention to how one provides peer feedback: by instruction, by having to rate feedback and therefore by repeatedly having to reflect. The dialogue is strengthened because students question feedback from peers in contrast to feedback from their instructor. As a result, they continue to think longer and deeper, which enables deep learning.

Background Blended learning has the potential to stimulate effective learning and to facilitate high quality education. For postgraduate health professionals, blended learning is relatively new. For this group we developed, implemented and evaluated two blended learning modules in a master program on quality and safety in patient care. Aiming for a better preparation compared to traditional textbook homework, the course provided not only web lectures and reading, but also interactive assignments and collaborative learning. Additional goal was saving time for the teachers resulting in a potential cost savings. Method The experiences of 21 postgraduate health professionals were evaluated with two voluntary and anonymous questionnaires beginning of 2017 with a special focus on the added value of online interaction, underexposed in previous research. Results This evaluation shows that online modules are regarded as being an effective preparation for face-to-face meetings for postgraduate health professionals. Added value of social interactive online preparation was perceived from collaborating and interacting with each other. Both the interaction between the students, and the e-moderator and teachers were well received. Conclusions Based on the results of this study, we suggest that blended learning may indeed increase the level of education and stimulate effective learning for postgraduate health care professionals. The professionals experienced added value of social interactive online preparation from collaborating and interacting with each other. We consider better aligning of the online and face-to-face components as one of the highest priorities. Electronic supplementary material The online version of this article (10.1186/s12909-019-1717-5) contains supplementary material, which is available to authorized users.

Introduction Social interaction is key in educational success. In online education, the creation of social interaction may be a challenge. This observational study evaluated to what extent social interactions occur during small private online courses (SPOCs). Methods Discussion forums of four courses of the UMC Utrecht's international Master's Program Epidemiology were assessed and posts were categorized as either content specific, functional/technical, or social. Results SPOCs at University Medical Center Utrecht showed substantial social interaction, creating involvement and student coherence, combined with students discussing and explaining content to each other. Interactions play a major role in SPOCs. Our results show that 43% of all discussion posts were social; 90% of social posts were initiated by students; and 94% was aimed at students. Conclusion SPOCs appear to provide a sustainable answer to the increased demand for online higher education, with an environment suitable for students to learn, in agreement with the need for social interaction in higher education.

We investigated the relation between providing and receiving audio peer feedback with a deep approach to learning within online education. Online students were asked to complete peer feedback assignments. Data through a questionnaire with 108 respondents and 14 interviews were used to measure to what extent deep learning was perceived and why. Results support the view that both providing and receiving audio peer feedback indeed promote deep learning. As a consequence of the peer feedback method, the following student mechanisms were triggered: “feeling personally committed,” “probing back and forth,” and “understanding one's own learning process.” Particularly important for both providing and receiving feedback is feeling personally committed. Results also show that mechanisms were a stronger predictor for deep learning when providing than when receiving. Given the context in which instructors face an increasing number of students and a high workload, students may be supported by online audio peer feedback as a method to choose a deep approach to learning.

Higher education aims for deep learning and increasingly uses a specific form of online education: Small Private Online Courses (SPOCs). To overcome challenges that instructors face in order to promote deep learning through that format, the use of feedback may have significant potential. We interviewed eleven instructors and four students and organized a focus group to formulate scalable design propositions for instructors in SPOCs to promote deep learning. Propositions have been formulated according to the CIMO-logic. This study resulted in identification of four mechanisms by which the desired outcome (deep learning) can be achieved, which we describe here along with proposed interventions. Results show that the "online learning interaction model" can be deepened with these mechanisms: 1) Feeling personally committed, 2) Asking and providing relevant feedback, 3) Probing back and forth, and 4) Understanding one's own learning process. To activate these mechanisms, scalable feedback interventions are described in three categories. Results at this relatively young field of SPOCs also show that feedback as a dialogical process may contribute to solving the current challenges of instructors in SPOCs to achieve deep learning with their students.

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Though mobile technologies have been studied, their specific value in supporting work-based learning has not yet been investigated. This paper describes a small exploratory study in health care education in which medical students work in clinical practice. The study investigates both the perceived potential as well as the actual role of PDAs in supporting a range of work-based learning activities. Based on the results, the authors claim that PDAs can facilitate work-based learning only when they are deliberately used as a "boundary object" between college and working practices.