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A study of fourteen colleges finds that community colleges require certain kinds of social know-how—skills and knowledge less available to disadvantaged students. They present seven obstacles: (1) bureaucratic hurdles, (2) confusing choices, (3) student-initiated guidance, (4) limited counselor availability, (5) poor advice from staff, (6) delayed detection of costly mistakes, and (7) poor handling of conflicting demands. However, we find that a very different kind of college—the private occupational college—takes steps to structure out the need for this social know-how and address the needs of disadvantaged students. We speculate about possible policy implications.

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