If digital objects are abundant and ubiquitous, why should consumers pay for, much less collect them? The qualities of digital code present numerous challenges for collecting, yet digital collecting can and does occur. We explore the role of companies in constructing digital consumption objects that encourage and support collecting behaviours, identifying material configuration techniques that materialize these objects as elusive and authentic. Such techniques, we argue, may facilitate those pleasures of collecting otherwise absent in the digital realm. We extend theories of collecting by highlighting the role of objects and the companies that construct them in materializing digital collecting. More broadly, we extend theories of digital materiality by highlighting processes of digital material configuration that occur in the pre-objectification phase of materialization, acknowledging the role of marketing and design in shaping the qualities exhibited by digital consumption objects and, consequently, related consumption behaviours and experiences.
Purpose This paper aims to elucidate instances whereby celebrity endorsements by social media influencers (SMIs) embedded within online consumption communities are perceived as transgressive by their fellow community members. In doing so, this study provides insights into the new challenges and considerations that such community contexts present for celebrity endorsement. Design/methodology/approach The research team conducted a longitudinal, netnographic study of the YouTube beauty community, involving an initial phase of netnographic immersion followed by an investigative netnography that examined community members’ response to celebrity endorsements by 12 SMIs within the community. Findings This study identifies five recurring celebrity endorsement transgressions, each violating an established moral responsibility within the community. The paper explores how community members attribute responsibility for transgressive endorsements and identifies consequences for both the SMI and the endorsed brand. Research limitations/implications This study focused on a single consumption community, developing a deep understanding of the distinct moral responsibilities that shape the reception of celebrity endorsements within this context. Practical implications The paper presents managerial recommendations that will aid both SMIs and brands in implementing celebrity endorsements that avoid communal perceptions of transgression. Originality/value The analysis extends prior study on celebrity endorsement by SMIs by explaining when and why SMI endorsements are likely to be perceived as transgressive by the community and providing new insights into community member responses to transgressive SMI endorsements. It also extends wider theories of celebrity endorsement by highlighting the influence of consumption community contexts upon endorsement reception and examining consumer responses to celebrity endorsements perceived as transgressive in and of themselves.
The objects we consume increasingly exist in digital form, from audiobooks and digital photographs to social media profiles and avatars. Digital objects are often argued to be less valued, personally meaningful, and self-relevant than their physical counterparts, and are consequently dismissed as poor candidates for possession. Yet, studies have identified highly meaningful, even irreplaceable, digital possessions. In this paper, we account for these contradictory narratives surrounding digital possessions, arguing that digital objects are not inherently unsuited to possession, but rather their affordances may not align with consumers’ imagined affordances (i.e., the object affordances that consumers anticipate). Drawing from a qualitative study of 25 consumers and their digital possessions, we identify three recurring types of affordance misalignment - missing affordances, covert affordances, and deficient affordances - that mediate how consumers and digital objects interact (pragmatic mediation) and, consequently, consumers’ experiences of, and beliefs surrounding, digital objects as possessions (hermeneutic mediation). We demonstrate that these affordance misalignments can create obstacles to consumers’ desired experiences of possession and document consumers’ attempts to overcome these obstacles by employing alignment strategies, with varied behavioural outcomes. This paper advances debates surrounding digital possessions and presents an enriched affordance theory lens that provides new insights into possession.
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