While singularities are inevitable in the classical theory of general relativity, it is commonly believed that they will not be present when quantum gravity effects are taken into account in a consistent framework. In particular, the structure of black holes should be modified in frameworks beyond general relativity that aim at regularizing singularities. Being agnostic on the nature of such theory, in this paper we classify the possible alternatives to classical black holes and provide a minimal set of phenomenological parameters that describe their characteristic features. The introduction of these parameters allows us to study, in a largely model-independent manner and taking into account all the relevant physics, the phenomenology associated with these quantummodified black holes. We perform an extensive analysis of different observational channels and obtain the most accurate characterization of the viable constraints that can be placed using current data. Aside from facilitating a critical revision of previous work, this analysis also allows us to highlight how different channels are capable of probing certain features but are oblivious to others, and pinpoint the theoretical aspects that should be addressed in order to strengthen these tests.

The evaporation of black holes raises a number of conceptual issues, most of them related to the final stages of evaporation, where the interplay between the central singularity and Hawking radiation cannot be ignored. Regular models of black holes replace the central singularity with a nonsingular spacetime region, in which an effective classical geometric description is available. It has been argued that these models provide an effective, but complete, description of the evaporation of black holes at all times up to their eventual disappearance. However, here we point out that known models fail to be self-consistent: the regular core is exponentially unstable against perturbations with a finite timescale, while the evaporation time is infinite, therefore making the instability impossible to prevent. We also discuss how to overcome these difficulties, highlighting that this can be done only at the price of accepting that these models cannot be fully predictive regarding the final stages of evaporation.