Numerous studies have pointed out direct positive impacts of Information Communication Technology (ICT) on education quality. From just tool, ICT is being viewed in itself as quality or as catalyst for quality improvement. These findings have led universities worldwide to adopt ICT regardless of uncertainties. Consequently, not all of them succeeded. Proofs from cases around the world show that ICT produces positive impact only in the environment that fits. Such environment is fostered by an effective change management approach. The main aim of this paper is therefore to present the symbiotic relationship between ICT and change management, zeroing on how changes are managed to attain a proper ICT ecosystem for education quality improvement. It also aims to understand, through the conducts of extensive bibliographical research, along with critical content analyses, the roles of ICT in education, its design and impacts, and what constitutes effective change management approach for ICT inclusion. Key findings include: that the integration of ICT alone does not necessarily produce direct positive impact on teaching and learning, but its design; that a good design requires a proper change management process, driven by ICT, and that the involvement of all stakeholders, particularly functional managers, is critical to attain better performances.
Although approaches to manage change dated back to as early as human history, managing effective change is still the topic of today’s debates. One of the undeniable facts about this is that change per se keeps changing, and so does its management methodology. While this fact comes, on the one hand, to validate the reason why none of the early theories stands relevant across time, it, on the other hand, proofs that change methodology is certainly fluid, giving no room for an approach to really last. An effective change is achievable [not] by a prescription, but by a thorough consolidation of the various aspects relevant to change. This paper aims therefore at identifying those [managerial] aspects of change, in hope that they could be used to construct a common base to deal with change. To that end, relevant change management hypotheses, approaches, theories dated back to the 50s are taken for thorough reviews. Results from this digest confirm that to manage change, one must factor in change type, change process, and change elements, and yet, to manage it effectively, one must go further to ensure that all the above factors work well together as they are all symbiotically related.
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