The primary objective of this article is to gauge the satisfaction of the citizen with the help of expectancy disconfirmation model (EDM) and discover areas for future research dependent on this model. This study examines expectancy disconfirmation model utilized in government sector to measure citizen satisfaction reported in literature since 2004. This review will attempt to identify the linkage between each of the studies and figure out the gap for upcoming research. Review of entire past researches revealed that satisfaction is a function of expectation, perceived service quality and disconfirmation (expectation-perception about service quality) of beneficiaries. The expectation intended to a particular service is changing with the passage of time. Growth of literature in the domain of citizen satisfaction seems to build up consecutively providing a continuous learning from the findings of earlier researches. This study drew a new dimension to the practitioners in this specific field.
Health care organization is a complicated network of numerous professional groups, departments and specialists. A change is needed in order to enhance the service quality as well as the organizational performance in the health care system. However, it is difficult for most of the health care organizations to innovate; specifically in terms of managerial system and culture. A leader can act as a catalyst for achieving the effective change to remain successful in an ever changing, competitive environment. A crucial leadership gap exists in the current health care system. Numerous theories, cases, and models have influenced the current leadership strategies that can be connected to the healthcare setting. This review provides the impact of different leadership styles in organizational performances in health care management.
The elderly people in Cambodia are confronting multiple sources of vulnerability; these include living with poorness, health functional disabilities, health issues, social isolation, and limited opportunities to get involved. The government of Cambodia is concerning about the welfare of the elderly, as expressed in the National Development Strategy where government pledges its commitment to promoting the welfare of the elderly by protecting and ensuring that the elderly people are provided with basic needs. On the other hand, social protection in Cambodia has been largely neglected or addressed with inadequate tools and insufficient funds, which leads Cambodia to vulnerability. The principal purpose of this review is to produce a summary of overall social protection system and government associated with the elderly in Cambodia.
Study-life balance is an emerging issue in contemporary management and administrative thought. Without a balance between study and life, students will not be happier and wiser in their academic and personal lives. During the doctoral study period of foreign students, most students live alone and need to adapt to the new environment, but some students live with their families. So they have to maintain their normal lab work, family life and social life at the same time. Consistent with this, the prevailing perception is that students majoring in applied sciences spend more time and stress than students majoring in social sciences. Therefore, it is a big concern for the researchers and the academicians how the students of Applied Science and Social Science make balance between study and social life. Following this, the purpose of this study is to identify differences in applied science and social science students' participation in laboratory and sociocultural activities, and to explore important factors related to the laboratory environment that promote study-life balance for foreign PhD students. This study is experimental survey based research. In this study, it is found that the students of Applied Science at the University of Science and Technology of China (USTC) spend more time in lab than Social Science students. In addition, the Applied Science students were found more stressful than Social Science. However, lab pressure negatively influences on the productivity of both disciplines that is the interesting finding in this study. It is also found that internal congenial lab environment (supervisor’s cooperative role, supportive relationship with peers, reasonable work load in lab) influences positively to make balance study-life but the relationship among all these internal lab environment factors are not always found correlated.
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