Lebanon is a small developing market that is making significant investments in e-government technology. The expectation is that it will improve the quality of life and decrease corruption. The current research is survey-based using a structural equation modeling technique that investigates citizens' behavioral intentions towards using e-services and cross-validates a previous study with a new matching data sample. One hundred six questionnaires were analyzed, and findings showed significant relationships between UTAUT2 constructs (performance expectancy, habit, social influence, price value, and trust in the internet) and intention to use e-government services in Lebanon. The results also shed light on e-government adoption inhibitors (effort expectancy, facilitating conditions, hedonic motivation, and trust in government). Therefore, the findings will be beneficial to the Lebanese government to develop and improve the e-services. Despite achieving its aim, this study has its limitations, which constitute the future research direction.
The paper investigates the implementation of One-stop government in Italy and the Lebanon. The Italian government’s One-Stop Business Shop (‘SUAP’) programme is first analyzed to discover why it has taken 12 years of legislation to\ud
get Italy’s municipalities fully on board, and whether it has returned the expected benefits by effectively lightening the administrative load that drags on the competitiveness of the country’s business sector. The critical discussion of the “innovation by law” approach identifies the stumbling blocks that have deterred the Italian government from achieving its mission to set up the One-Stop Business Shops and to deliver e-government. From the analysis of the Italian case some\ud
lessons are drawn that can be useful to guide the implementation of One-StopBusiness Shop in Lebanon where the process is still at the beginning also due to the effects of the instability that affected the region during the past years
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