No abstract

Purpose of the paper:With the purpose of fostering a continuous improvement policy in the 25 services provided by the University of Oviedo aimed at increasing the quality, effectiveness and efficiency of these services, the Technical Quality Unit has drawn up a specific Quality Plan for Services.The main goals are: -To foster public information on the services provided and on the quality commitments assumed in their provision via the drawing up of Service Charters to users. -To improve the quality and efficiency of the services provided to users through the implementation of an Internal Quality Assurance System. -The obtaining of external accreditations.