Purpose -The purpose of this empirical study is to provide a deeper understanding of how transformational leadership relates to followers' innovative behavior in the Jordanian public sector. Design/methodology/approach -Perceptual data were collected from 358 employees working in different public sector organizations located in the Northern region of Jordan. Findings -Results demonstrate that transformational leadership accounted for 47 percent in the variation of followers' innovative behavior in the Jordanian public sector. Additionally, the findings showed that place of work variable had significant impact on the attitudes of the respondents toward the transformational leadership behavior of their managers and their innovative behavior. Practical implications -Organizations should invest in transformational leadership training and in the selection of supervisors with this leadership style before initiating the implementation of innovations. Originality/value -The paper is one of the first to investigate the relationship between transformational leadership and followers' innovative behavior in developing countries.
Purpose The purpose of this paper is to examine the consequences of workplace violence against healthcare staff in Jordanian public hospitals. Design/methodology/approach A convenient sample included 334 physicians and nurses employed in eight different public hospitals, different departments and different working shifts were surveyed by filling the designed questionnaire. Findings The findings indicated workplace violence had a clear moderate impact on the respondents’ interaction with patients, performing work responsibilities, ability of making decisions, and professional career. The most frequent workplace violence consequences were damaging staff’s personality and prestige, increasing laziness and unwillingness to serve patients. Workplace violence consequences also included aggressive behavior, fear while dealing with patients, increase job insecurity, and lack of professional responsibility. In addition, demographic variables such as gender, education, job title, working shift, and income showed statistical significant differences in the attitudes of participants toward the consequences of workplace violence. Practical implications This study highlighted the necessity of healthcare policy makers and hospital administrators to establish violence free and safe working environments in order to retain qualified healthcare staff that in turn improves the health services quality. Originality/value There is a lack of research and documentation on violence in the healthcare settings in developing countries. This study is one of the first to examine the consequences of workplace violence that affect public physicians and nurses.
Purpose – The purpose of this paper is to explore the attitudes of disabled employees toward availability of work facilities, treatment of other employees, and the working conditions in the Jordanian public sector. Design/methodology/approach – A purposive sample of disabled public sector employees (198) was selected to participate in the study by filling the designated questionnaire. Findings – Disabled employees reported a relatively moderate level of satisfaction about the availability of facilities. Also, participants are satisfied with the treatment of their supervisors and colleagues and of the working conditions. Disabled female participants and those who hold graduate degrees reported high-satisfaction level about the treatment they receive from their colleagues at work. The findings also showed that 55 percent of the participants were hired based on humanitarian bases as a result of their disability cases compared with 45 percent who were hired based on their qualifications and merits. Practical implications – This research significantly contributes to the scarce knowledge that currently exists in the position of disabled employees in the Arab world. Policy makers and human resource managers should develop a clear strategy to provide the facilities for disabled people to accommodate at work. In addition, they should provide professional guidance and rehabilitation training programs aiming to enhance disabled employees’ participation and involvement in the labor market. Originality/value – The study is one of the first to investigate the status of disabled public sector employees in Jordan and in the Arab world.
Purpose This study aims to identify the level of human resource management difficulties (job suitability, training and development, motivation and performance appraisal) women employees with disabilities face in the Jordanian public sector, the satisfaction of the availability of the work facilities, difficulties they face when interacting with supervisors and colleagues as well as with clients at work. Design/methodology/approach A descriptive analytical approach has been used through designing a questionnaire aimed to examine the study dimensions. A random convenient sample of 306 women with disabilities was chosen. Data were analyzed using SPSS software. Findings Analysis revealed that the overall level of human resource management difficulties in the Jordanian public sector as perceived by women with disabilities was moderate (mean = 3). The participants reported a moderate level of assessment (mean = 2.80) about the availability of the work facilities. In addition, they showed a moderate level of satisfaction about both the treatment they receive from supervisors and colleagues as well as from clients with mean values of 2.85 and 2.91, respectively. The participants with physical disability and who hold administrative jobs reported higher level of difficulties of human resources management. Data showed that about 82% of women with disabilities were hired based on a social/humanitarian base instead of merit system. Practical implications This study has a significant practical contribution in providing information that will help policy makers and human resource managers to identify job-related difficulties and develop policies and programs to alleviate them to provide a better work environment to integrate employees with disabilities. Originality/value This study has a crucial value in filling the knowledge gap in examining the work-life of persons with disabilities in Jordan and in the Arab world.
PurposeWorkplace violence against medical staff has become an endemic problem in the healthcare sector in Jordan. This study investigates the perceived main causes of workplace violence (medical staff, administrative, patients, patient's escorts and legislative) against physicians and nurses in public hospitals.Design/methodology/approachA self-administered questionnaire was used to collect data from a convenient random sample of 334 physicians and nurses employed in Jordanian public hospitals. Descriptive statistics and analysis of variance were used to answer questions and test hypotheses.FindingsFindings indicated that the practice of the causes of workplace violence behaviors assessed by the participants is at a moderate level in Jordanian public hospitals with a mean value of 3.26. The causes of violence were reported as most causative to least causative: patient escort (M = 3.60), legislative (M = 3.56), patients (M = 3.40), administrative (M = 3.16) and medical staff related (M = 2.74), respectively. Analysis showed statistical differences in the participants' attitudes toward the causes of workplace violence behaviors due to their gender, job title, education level, experience and income.Practical implicationsThis study has a significant practical contribution in providing information about the causes of workplace violence that will help health policymakers and hospital administrators to deter violence against medical staff. To reduce or eliminate the potential causes of violence, several actions can be taken, such as criminalizing violent behaviors, managing work pressure, staff shortages, developing comfortable and secure medical treatment settings, training the medical staff on aggression and stress management, and enhancing their communication skills with patients and their escorts. Findings also highlight the need for hospital management to develop protocols for reporting and dealing with workplace violence.Originality/valueThis is one of the first studies in the Arab context that examines the causes of workplace violence against medical staff.
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