Purpose -The national health policy should strive towards achieving the concept of "healthcare for all" conceptualized by the World Health Organization (WHO) through health insurance scheme. The purpose of this paper is to identify and discuss the various gaps affecting the health care systems and to evolve strategic issues in health care in India through an exploratory survey. Design/methodology/approach -The main thrust is to analyze the problems of India's health care system and review of related literature, to identify the areas in the field of healthcare and health insurance which are unexplored or need to be tapped. This evaluation would give ample data to reinforce these areas and would lead us ultimately to the pre-set target of WHO. Findings -India's march to prosperity faces a serious risk of slowing down due to the main reasonlack of proper access to health care due to the absence of a well laid out public policy. Therefore, the key stakeholders of the health insurance industry jointly need to build a robust health insurance system and help to bridge the gap that exists in reaching quality healthcare in India. A review of the health policy for modifications and to implement it successfully through health insurance without road blocks is called for. Practical implications -The results of this study, it is hoped, will outline equity in health care, which matters to every Indian citizen and how it can be achieved in India. Originality/value -This paper suggests the adoption of an approach of management science called the gaps model of service quality in dealing with India's healthcare system problems, a new indicator aimed at assessment of the deficit in access to health services through a structured integrated way. The strategy takes account of the significant gaps identified to suggest new pragmatic methods to close the gaps.
Health is wealth. Health is one of the signicant treasures of the human community. According to World Health Organization, health is a state of physical, mental and social well-being and not merely the absence of disease or inrmity. Health care professionals and personnels have been striving hard to provide the best health care facilities to the community. Health care has also been developing with the technologies and adapted itself to suit the rapid race of the modern world. One of the trending options accessible in health care is telemedicine. Though pandemic has emphasized the valuable role of telemedicine, it still has its own pros and cons
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