PurposeThe purpose of this paper is to describe how telecommunication company BT transferred its paper‐based personnel records on to an electronic system.Design/methodology/approachDetails how the project was managed and the results that have been obtained.FindingsShows that BT is seeing improved retrieval times and reduced costs. Some 3.5 million sheets of paper have been scanned, 280,000 kg of paper has been shredded, and 22 rooms previously required for paper‐record storage have been released and reallocated for training.Practical implicationsDemonstrates that BT is also seeing additional benefits, including the ability to monitor access to archive materials and understand retrieval volumes.Originality/valueReveals that BT's HR department is now fully compliant with Data Protection Act regulations in the UK, alleviating the threat of prosecution or personal liability for failure to comply with regulations related to employee record‐keeping.
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