REPORT DOCUMENTATION PAGE Form Approved OMB No. 0704-0188Public reporting burden for this collection of information is estimated to average 1 hour per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to Washington Headquarters Services, Directorate for Information Operations and Reports, 1215 Jefferson Davis Highway, Suite 1204, Arlington, VA 22202-4302, and to the Office of Management and Budget, Paperwork Reduction Project (0704-0188), Washington, DC 20503. AGENCY USE ONLY (Leave blank)2. REPORT DATE June 1999 REPORT TYPE AND DATES COVEREDFinal -March 1998 -May 1999 TITLE AND SUBTITLECommunications Assessment Pilot AUTHOR(S)Stanley Przybylinski, Ronald E. Köhler, Julia Gluesing and Cassie B. Barlow FUNDING NUMBERSC -F41624-97-D-5002 001802 PE-63106F PR -2940 TA-00 WU-02 PERFORMING ORGANIZATION NAME(S) AND ADDRESS(ES)Environmental Research Institute in Michigan Center for Electronic Commerce 3600 Green Court Ann Arbor MI 48105 PERFORMING ORGANIZATION REPORT NUMBER SPONSORING/MONITORING AGENCY NAME(S) AND ADDRESS(ES)Air AFRL-HE-WP-TR-1999-0198 SUPPLEMENTARY NOTES 12a. DISTRIBUTION AVAILABILITY STATEMENTApproved for public release; distribution unlimited 12b. DISTRIBUTION CODE ABSTRACT (Maximum 200 words)The Communications Assessment Pilot defined, developed, and tested a paper-based mechanism to provide near real-time feedback on communications within an organization. The manual mechanism developed is for change agents within an organization to monitor the effectiveness of communications across all levels and functions at the participating organization on an ongoing basis. The pilot determined the feasibility of developing an automated system that will allow managers to determine the effectiveness of selecting communication efforts. This monitoring allows for neai real-time corrections in communication choices when effectiveness is being compromised. The intent is that this mechanism will become a permanent management tool for change agents and managers at the participating organizations. Developing and deploying a more automated version of this tool could be a follow-on project. The research for this project was conducted at WR-ALC and the Defense Reutilization and Marketing Service. SUBJECT TERMS PREFACEThis report documents the results of a comprehensive study to create a concurrent communication feedback mechanism as part of a logistics research and development program titled Communications Assessment Pilot (CAP), (Contract Number F41624-97-D-5002) managed by the Air Force Research Laboratory, Logistics Sustainment Branch (AFRL/HESS), at Wright-Patterson AFB, OH. The primary goal of the project was to develop and pilot a manual mechanism for change agents to monitor the effectiveness of communications across all levels...
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