Demanding work settings often require the deferral of intended actions. In 3 experiments, participants were to withhold a response until they encountered a task change (which occurred 5, 15, or 40 s later). To approximate highly demanding settings, the experimenters sometimes divided attention during the delay period. During some of the delays the experimenters interrupted the participants with an additional task (Experiment 1). Demanding conditions as well as interruptions revealed rapid forgetting of intentions at levels that would be considered significant in applied settings. Experiments 2 and 3 showed that this rapid forgetting was not reduced by strategic rehearsal and implementation intention strategies. The results suggest that maintaining intentions over brief delays is not a trivial task for the human cognitive system.
Forgetting to perform intended actions can have major consequences, including loss of life in some situations. Laboratory research on prospective memory-remembering (and sometimes forgetting) to perform deferred intentions-is growing rapidly, thanks to new laboratory paradigms that are being used to uncover underlying cognitive mechanisms. Everyday situations and workplace situations in fields such as aviation and medicine, which have been studied less extensively, reveal aspects of prospective remembering that have both practical and theoretical implications, which are discussed here. Several types of situations in which individuals are vulnerable to forgetting intentions, but which have not been studied extensively in laboratory research, are described, and ways to reduce vulnerability to forgetting are suggested.
When the theory of prospective memory is brought to bear on the ubiquitous experience of failing to resume interrupted tasks, the cognitive reasons for these failures may be understood and addressed. We examine three features of interruptions that may account for these failures: (1) Interruptions often abruptly divert attention, which may prevent adequate encoding of an intention to resume and forming an implementation plan, (2) New task demands after an interruption's end reduce opportunity to interpret resumption cues, (3) The transition after an interruption to new ongoing task demands is not distinctive because it is defined conceptually, rather than by a single perceptual cue. Hypotheses based on these three features receive support from two experiments that respectively manipulate encoding and retrieval conditions. The data support our contention that interrupted tasks are a special case of prospective memory, and allow us to suggest practical ways of reducing vulnerability to resumption failure.
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