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The main objective of this study was to investigate the relationships between the use of smart technology (mobile phones) and the implicit (tacit) and explicit safety knowledge of employees and their propensity to follow safe practices at work. A survey was performed with seven constructs: (a) use of mobile technology; (b) tacit safety knowledge; (c) explicit safety knowledge of unsafe behaviors; (d) attitudes toward safety: emotional aspects; (e) safety culture: behavioral and psychological aspects of work; (f) safety culture: aspects of work; (g) safety culture: regulations at work. Workers from three manufacturing companies located in southeastern Poland completed a paper-based survey. The results revealed that using mobile technology positively influenced the explicit safety knowledge of employees, as well as their assessed safety culture, in terms of behavioral aspects and their attitudes toward safety expressed through the psychological aspects of safety culture.

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Customers can create value for firms in a variety of ways. Four of them are parts of customer relationship management (CRM), and mentioned as customer engagement value (CEV) components. The first component is customer lifetime value (CLV); the second is customer referral value (CRV); the third component is customer influencer value (CIV); the fourth component is customer knowledge value (CKV). There are a lot of works concerning the particular CEV element estimates, such as CLV, and recently also CIV or CRV. However, it is important to notice that there is no work on how to estimate CKV. Based on the observations above, finding a model to estimate CKV would be relevant and interesting. Cytowanie Tomczyk, P. (2016). Customer knowledge valuation model based on customer lifecycle. Marketing i Zarządzanie, 5 (46), 87-94.