In developing countries, images are interpreted in the axial plane only on a CT scan of the head, which may be due to a lack of financial and human resources. For better delineation of fractures, the use of techniques like multi-detector CT with sagittal and coronal reformations should be considered in the routine interpretation of a CT scan of the head.
Homicide by hanging is an extremely rare incident [1]. Very few cases have been reported in which a person is rendered senseless and then hanged to simulate suicidal death; though there are a lot of cases in wherein a homicide victim has been hung later. We report a case of homicidal hanging of a young Sikh individual found hanging in a well. It became evident from the results of forensic autopsy that the victim had first been given alcohol mixed with pesticides and then hanged by his turban from a well. The rare combination of lynching (homicidal hanging) and use of organo-phosporous pesticide poisoning as a means of homicide are discussed in this paper.
Learning outcomes
The learning outcome of this paper are as follows: enabling students to learn about business and marketing issues of the natural gas distribution industry. To expose students to organizational processes aimed at finding solutions to customer issues. To make them appreciate the aspects of service quality and SERVQUAL model. To make the students aware of the significance of market research for problem-solving. How to use market research findings to address the customer issues? Enabling the students to learn how cross-functional teams contribute to addressing marketing and customer issues. Students should appreciate how to study towards creating a customer-centric organization with an organization-wide commitment including that from the top leadership.
Case overview/synopsis
Abhay Shankar, Sr. Manager-Customer Service at Reliable Gas Company Limited a state government piped natural gas (PNG) distribution utility whose customer service department is concerned about the provision of best service to its PNG domestic customers. Domestic customers are low volume but largest in numbers and are considered to be a tough, demanding customer segment. A general opinion among the marketing team of the company is that they are trying their best to serve its customers and that their efforts are no less than their private sector counterpart global gas customer service efforts. Abhay is in dilemma on what to do to improve customer services?
Complexity academic level
Masters students.
Supplementary materials
Teaching notes are available for educators only.
Subject code
CSS: 8 Marketing.
A case of a fatal foreign material aspiration is presented in the following paper. During the autopsy, an orange colored mucus plug was noted in the trachea, which was completely occluding the lumen from mid-level downwards causing a lethal respiratory insufficiency. The bio-chemical and chemical analysis was positive for fructose; there was history of intake of a mango fruit drink just before induction for surgery. The anatomo-pathological exam of the lungs showed the signs of acute asphyxia (Microscopic examinations revealed atelectasia, emphysema, eosinophilic exudate and empty spaces). This case represents a rare lethal event related to the aspiration of a fruit drink in a child just prior to induction.
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