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Indonesian consumer awareness to seek for quality fresh food products is increasing. Therefore, a cold chain logistics is required to deliver agricultural and fishery products across islands. The number of logistics providers in Indonesia are continuously growing, especially for cargo services. Our objectives are to identify the business processes and related activities in a cold chain logistics provider, to analyse problems and to provide recommendations for improvement. We conducted an in-depth interview and analysed the business process using Integration Definition for Function Modelling (IDEF0). The results showed that the major problems are lack of proper cold chain logistics and knowledge in supply chain management. Then, we recommended to improve efficiency in the major activities. These could be the direction for further development to enhance Indonesian cold chain logistics especially for other third party logistics providers to improve their competitive advantages.

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