PurposeThe purpose of this paper is to investigate the impact of leadership styles on different organizational outcomes and value structure such as: overall business performance, working style, motivation and trust of employees, management efficiency and corporate culture in the context of Vietnamese small and medium enterprises (SMEs).Design/methodology/approachThe authors perform a qualitative analysis and gather data by conducting conversational semi-structured interviews with 51 SME managers from different industries. Data were analyzed using a step-by-step approach following Creswell.FindingsThe study explores the effects of leadership styles on various organizational outcomes. Given the features of SMEs, it sheds light on the significance of leadership styles in changing work environment, increasing staff retention, and promoting the viability of SMEs. It also discusses the selection of leadership styles in accordance with Vietnamese culture.Practical implicationsThis study has practical implications on human resource management in the context of SMEs. SME managers, training providers and support agencies may utilize the research outcomes to raise the awareness of SMEs leaders. Based on the research findings, appropriate training programs should be developed to assist managers in tackling major problems.Originality/valueAlthough several previous studies have tried to investigate the influence of leadership styles on organizational outcomes, this is the first research to explore the topic in the context of SMEs and in conjunction with the Vietnamese culture.
The study objective was scenario forecasting of growth prospects of the service operators market on the example of Vietnam. The study is based on the results of a survey of 231 Hanoi residents who use traditional taxi service and app-based taxi service (TTS&ABTS). Using an integrated model, the quality of taxi services (TS) was assessed based on the satisfaction level with the individual components of the services provided. The perception features of TTS&ABTS in the context of different categories of respondents have been revealed. Using IPA-analysis, the competitiveness of the taxi operators in the country has been determined. Considering the impact of external factors that create risks and opportunities for the development of TS, economic scenarios for the development of TTS&ABTS have been simulated. The results can be useful in legislative regulation of the taxi market (TM) in Vietnam and the development of effective marketing strategies by taxi operators.
Customer Relationship Management (CRM) plays a crucial role toward a company. These days, CRM is considered the strategic approach to the most profitable customers. However, to master such powerful tool to develop strong customer relationships, and in turn, to maximize the potential benefits, the company should recognize and control all factors influencing CRM performance to effectively apply this business process management strategy to improve the customer service.
BACKGROUND AND MOTIVATIONInfrastructure is one of the key components of production and economic development. The definition of infrastructure can be explained as the totality of fundamental physical facilities upon which all other ranging from economic, social, and political activities. Infrastructure are those services without which primary, secondary, and tertiary production cannot work and that will lead to negative business performance. Infrastructure includes utilities such as roads, railways, port facilities, electricity, water supply and telecommunications networks. Fluctuations in the quality of infrastructure used in the production processes will significantly affect the performance of firms in terms of quantity of output, income, profits, and productivity. At macro level, it can lead to a job creation in the regional economy since a reliable infrastructure system promotes agglomeration of economic activities. Quality infrastructure is also viral for foreign direct investment and consequently boost international trade.Even though the presence and quality of infrastructure directly affecting economic development, the availability of proper infrastructure in most developing countries is still limited. Lack of proper infrastructure in developing countries has affected the abilities of their firms to fairly compete in the global market. Unreliable infrastructure systems affect firms through various impact channels, which can be categorized by: (i) direct impact, (ii) indirect impact, and (iii) induced impact.
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