Citizens’ perceptions of the performance of public service providers are a central concern for academics and policy-makers alike. A growing body of behavioral public administration research emphasizes the psychological biases that shape the perceptions of citizens. This article makes a novel contribution to this debate by examining the interaction between politically motivated bias and cognitive bias in citizens’ performance appraisals. It asks: Are citizens more negative about failing service delivery by public organizations than by private organizations, and if so, why? This is investigated through a survey experiment conducted among a representative sample of 2,623 Dutch citizens. The main finding of the study is that public organizations are punished more severely by citizens for negative performance information than private organizations, but this tendency is concentrated among citizens who have a preference for private service provision and varies across service areas. Our study shows not only that citizens’ processing of information about public services is subject to various forms of bias, but also that these biases interact in shaping how citizens view public organizations. Further investigating these complex dynamics is an important task for behavioral public administration scholars seeking to understand the specific implications of behavioral dynamics for the broad range of organizations providing public services.
Background The aim of this study was to identify and summarize how value-based healthcare (VBHC) is conceptualized in the literature and implemented in hospitals. Furthermore, an overview was created of the effects of both the implementation of VBHC and the implementation strategies used. Methods A scoping review was conducted by searching online databases for articles published between January 2006 and February 2021. Empirical as well as non-empirical articles were included. Results 1729 publications were screened and 62 were used for data extraction. The majority of the articles did not specify a conceptualization of VBHC, but only conceptualized the goals of VBHC or the concept of value. Most hospitals implemented only one or two components of VBHC, mainly the measurement of outcomes and costs or Integrated Practice Units (IPUs). Few studies examined effects. Implementation strategies were described rarely, and were evaluated even less. Conclusions VBHC has a high level of interpretative variability and a common conceptualization of VBHC is therefore urgently needed. VBHC was proposed as a shift in healthcare management entailing six reinforcing steps, but hospitals have not implemented VBHC as an integrative strategy. VBHC implementation and effectiveness could benefit from the interdisciplinary collaboration between healthcare and management science. Trial registration This scoping review was registered on Open Science Framework https://osf.io/jt4u7/ (OSF | The implementation of Value-Based Healthcare: a Scoping Review).
The present study seeks to answer the question how, and to what extent, environmental turbulence—measured as percentage change in the number of pupils—affects organizational performance. We examine how different managerial networking orientations moderate the effect of percentage change in number of pupils on school performance. We hypothesize that percentage change in the number of pupils negatively affects school performance. We further hypothesize that different managerial networking orientations moderate the effect of percentage change in the number of pupils on school performance. The hypotheses are tested on a dataset of Dutch primary schools ( n = 546), which includes information about school principals, school characteristics, and school performance. Results of the analyses show that our measure of environmental turbulence negatively affects school performance. Moreover, internally oriented networking activities (team involvement and networking for coproduction), rather than externally oriented networking activities, attenuate the negative effect of environmental turbulence on school performance.
The article addresses an issue that has received little attention in the literature on representative bureaucracy, namely the relationship between representativeness and specialized expertise in public administration. While representation may strengthen the legitimacy of public bureaucracies, what implications does it have for expert knowledge in these organizations? This issue is examined by looking at the recruitment of civil servants to the European Commission, an international bureaucracy where the question of geographical representation is of fundamental importance. Based on a quantitative analysis of nearly 200 recruitment competitions for the organization from 1958 to 2015, the article finds that competitions related to EU enlargement where nationality was an explicit criterion put significantly less emphasis on specialist qualifications and knowledge than other competitions. This indicates a negative relationship between geographical representation and specialized expertise in recruitment to the European Commission. Implications for broader debates about representative bureaucracy and international public administrations are discussed.
Extant public management studies examining the management of environmental challenges predominantly concentrate on the management of the erratic dimension of environmental challenges, that is, shocks. Whereas there is strong evidence that environmental shocks can be effectively managed, much less is known about more predictable environmental constraints that, likewise, challenge the organization’s functioning. The present article studies the moderating effects of managerial networking on the negative relation between environmental constraints—that is, red tape—on organizational performance. We hypothesize that red tape negatively affects public service performance. We further hypothesize that “downward,” “upward,” “sideward,” and “outward” managerial networking orientations attenuate the negative effect of red tape on public service performance. The hypotheses are tested on a data set of Dutch primary schools ( n = 523), which includes managerial networking and perceived red tape variables as well as objective, independently measured, school performance data. The results show that perceived personnel red tape negatively affects school performance but that perceived general external red tape positively affects school performance. The negative effect of personnel red tape on school performance is attenuated by “outward”-oriented managerial networking.
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